I got an HTC One M8 and it started this restart loop today. For the past 10 hours I've tried force restarting, keeping the phone off, and even factory resetting the phone but it won't stop this loop. It'll stop for a little if anything, the longest break i got from this thing restarting is one hour. It seems that when it seems like the phone is loaded and it starts to read the SIM, it goes back into this loop, but that has only happened a few times. This started while I was at work and this was just sitting in my pocket. I've never tried rooting this phone and have only had it since the first week that it was released. PLEASE HELP!
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Help HTC One M8 stuck in restart loop
- Thread starter ec34500
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- htc one m8
Tlicious1020
Android Enthusiast
Is there a warranty on the phone? It would be back at the carriers store if my phone was doing that. You probably need the carrier to reinstall the OS.
Sorry to hear about your issues.
We are going to try and get your phone restarted in safe mode and see if the issue persists. I know it will be a pain to get it loaded initially, but if we can rule out some potential problems by booting in safe mode it will help us identify the culprit. I know you completed a factory reset, but we want to narrow things down a bit more.
As soon as it is booted:
-Press and hold the Power button until the 'Phone options' prompt appears then release.
Tap and hold Power off until the 'Reboot to safe mode' prompt appears then release.
-Press RESTART to confirm.
SAfe mode should appear in the lower left corner on the screen.
We are going to try and get your phone restarted in safe mode and see if the issue persists. I know it will be a pain to get it loaded initially, but if we can rule out some potential problems by booting in safe mode it will help us identify the culprit. I know you completed a factory reset, but we want to narrow things down a bit more.
As soon as it is booted:
-Press and hold the Power button until the 'Phone options' prompt appears then release.
Tap and hold Power off until the 'Reboot to safe mode' prompt appears then release.
-Press RESTART to confirm.
SAfe mode should appear in the lower left corner on the screen.
I actually tried this yesterday and the phone didn't like that at all
If it won't boot in safe mode, and it isn't rooted, and you already tried a factory reset it's time to take it to the store.