Hope this helps. My previous phone died and contacted HTC. they arranged for the phone pick up with UPS, and sent it to contracted repaires, out of warranty as it was 17 months old. The phone came back within a week, unrepaired as deemded beyond economical repair (liquid damage). I wasn't charged for anything, even as out of warranty. So definitely get in touch with HTC, at least they'll have a look at it and probably won't charge you.