drophammer
Lurker
Hello,
I thought I'd share with you my recent dealings with both my carrier (Vodafone UK) and directly with htc Europe. I feel almost certainly there's a hardware fault with the htc One X thats just waiting to happen whether it be weeks after opening the box from new or later in the phones life.
For approximately 12 months no real issues with the one, in fact I was very much happy with its overall perminace. However, now 14 months into ownership without dropping it or water contact the phone is displaying the following problems.
1. wifi signal strength drops significantly either when ontop of personal home router or 6 feet away, it goes up and it goes down and eventually disconnects.
2. Bluetooth wireless music streaming no longer flows it judders it stutters then sometimes plays for a few minutes then repeats as described.
Now, in order to gain better understanding I managed to use a friends Samsung S3 in exactly the same way I use my htc One X. The Samsung is faultless, holding signal strength and also streaming music without any interruptions.
I presented myself to the Instore Vodafone rep who did not either care or wasnt slightly interested in my phones problems, simply asking if its running up to date software ect and that they could check for a fault but unlikely be able to repair as it sound intermittent. Even went on to say "you only have 3 months until you can upgrade and wait get a new handset" err.. No!
So yesterday 6 May 2013 contacted htc Europe, they said issue with latest update which "they" were ware of. Advised to back everything up and factory reset. Okay I thought lets do it. No DON'T do as I did its hopeless and doesn't correct or resolve a damn thing.
So today 7 May 2013 I rang htc Europe again and discussed the previous days nonsense. Tried safe mode, didn't work, tried signal enhancer, didn't work. I put it to them it's a hardware fault that needs repairing. They agreed to have the handset repaired but would not accept hardware at fault. It's being picked Monday 10 June by UPS should arrive back in 10 days time.
After all this I have a question which I would be very grateful if it could be answered. Is there any connection between the wifi and Bluetooth fault I'm experiencing as mentioned in point 1&2 above? Perhaps they both use the same signal relay?
Kind regards in advance - I hope my experience so far was useful to others.
A
I thought I'd share with you my recent dealings with both my carrier (Vodafone UK) and directly with htc Europe. I feel almost certainly there's a hardware fault with the htc One X thats just waiting to happen whether it be weeks after opening the box from new or later in the phones life.
For approximately 12 months no real issues with the one, in fact I was very much happy with its overall perminace. However, now 14 months into ownership without dropping it or water contact the phone is displaying the following problems.
1. wifi signal strength drops significantly either when ontop of personal home router or 6 feet away, it goes up and it goes down and eventually disconnects.
2. Bluetooth wireless music streaming no longer flows it judders it stutters then sometimes plays for a few minutes then repeats as described.
Now, in order to gain better understanding I managed to use a friends Samsung S3 in exactly the same way I use my htc One X. The Samsung is faultless, holding signal strength and also streaming music without any interruptions.
I presented myself to the Instore Vodafone rep who did not either care or wasnt slightly interested in my phones problems, simply asking if its running up to date software ect and that they could check for a fault but unlikely be able to repair as it sound intermittent. Even went on to say "you only have 3 months until you can upgrade and wait get a new handset" err.. No!
So yesterday 6 May 2013 contacted htc Europe, they said issue with latest update which "they" were ware of. Advised to back everything up and factory reset. Okay I thought lets do it. No DON'T do as I did its hopeless and doesn't correct or resolve a damn thing.
So today 7 May 2013 I rang htc Europe again and discussed the previous days nonsense. Tried safe mode, didn't work, tried signal enhancer, didn't work. I put it to them it's a hardware fault that needs repairing. They agreed to have the handset repaired but would not accept hardware at fault. It's being picked Monday 10 June by UPS should arrive back in 10 days time.
After all this I have a question which I would be very grateful if it could be answered. Is there any connection between the wifi and Bluetooth fault I'm experiencing as mentioned in point 1&2 above? Perhaps they both use the same signal relay?
Kind regards in advance - I hope my experience so far was useful to others.
A
