Help Htc sync doesn't detect hero

[pullthru]

Hi guys...

First post here and I really need your help!

I have been trying for days to get HTC Sync to identify my phone.

I am running Windows7 32 bit, HTC Hero with 2.1 update and HTC Sync 3.0.5.

I have tried different cables and different ports. Also I have tried ticking the usb debugging option and various other things.

I am becoming a desperate man.....please help!!

 

[westkc3]

Try connecting the USB while the phone is powered off. Then turn the phone on. Seems to work for me every time.