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Help HTC Sync Error From Adobe Air

W

WarningU2

Newbie
I have been using HTC Sync without a problem until now. Getting an error from Adobe Air when HTC Sync opens ... saying updating HTC library ... then it crashes. See event log paste further below. Odd that the sync does work ... just can't open HTC Sync program.

Any ideas?


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/14/2011
Time: 6:27:32 PM
User: N/A
Computer: HOST0760
Description:
Faulting application htc.exe, version 0.0.0.0, faulting module adobe air.dll, version 2.7.1.19610, fault address 0x0004db9f.
For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 68 74 63 ure htc
0018: 2e 65 78 65 20 30 2e 30 .exe 0.0
0020: 2e 30 2e 30 20 69 6e 20 .0.0 in
0028: 61 64 6f 62 65 20 61 69 adobe ai
0030: 72 2e 64 6c 6c 20 32 2e r.dll 2.
0038: 37 2e 31 2e 31 39 36 31 7.1.1961
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 34 set 0004
0050: 64 62 39 66 0d 0a db9f..
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 8/14/2011
Time: 6:27:38 PM
User: N/A
Computer: HOST0760
Description:
Fault bucket -1739614590.
For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 2d 31 37 33 39 36 31 34 -1739614
0010: 35 39 30 0d 0a 590..
 
Hello,
I'm a member of the AIR team and would be interested in getting a crash log from anyone impacted by this bug. I'd post links on how to do this but it appears I need to have more posts under my belt before I can add links. Anyone willing to grab this crash log for me or provide additional info, please email me at ccampbel@adobe.com

Thanks,
Chris
 
Problem signature:
Problem Event Name: APPCRASH
Application Name: htc.exe
Application Version: 0.0.0.0
Application Timestamp: 4c47f700
Fault Module Name: Adobe AIR.dll
Fault Module Version: 2.7.1.19610
Fault Module Timestamp: 4e3c2a07
Exception Code: c0000005
Exception Offset: 0004db9f
OS Version: 6.1.7600.2.0.0.256.28
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
 
Problem signature:
Problem Event Name: APPCRASH
Application Name: htc.exe
Application Version: 0.0.0.0
Application Timestamp: 4c47f700
Fault Module Name: Adobe AIR.dll
Fault Module Version: 2.7.1.19610
Fault Module Timestamp: 4e3c2a07
Exception Code: c0000005
Exception Offset: 0004db9f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
 
Roll back to 2.6 worked for me & didn't need to un/re-install HTC software.

@Chris - might try 3 beta later. Do you know if 3 fixes this issue?
 
Hi I am new to this forum. I have had the same problem with HTC Synch. I have downloaded the earlier version of AdobeAir as indicated Clisson. However I can not seem to get it to run I only download the individual files, with out an obvious file to set it up.
It is probably obvious
Can any one help

Thanks
 
New member with first Smart phone. Read string and loaded Adobe AIR v2.6, installed HTC Sync Version 3.0.5579, set both 'USB debugging' and 'HTC Sync' on phone.
When plug in phone via UBS cable supplied, immediately get request on PC to confirm agreement with T&Cs for Adobe AIR; click yes and no further screen display. Synchronisation screen on phone searches for HTC Sync and shows 'conneceted' and will perform sync with history update but with no option screen to select e.g. calendar or contects, nothing is synchronised.
Would those who have been successful in operating HTC Sync please inform me of AIR version and HTC Sync version used.
BTW, HTC HelpDesk have proved helpless!
 
Sync v 3.0.5551 and Air v 2.6.0.19140 working on Desire S.

Have you tried re-booting your phone? There's a good chance that re-starting the phone will fix this by putting the SD memory in the correct state and/or clear a program that's blocking cache or something silly like that.
 
Thanks, Noiseman. Unfortunately the restart norv a reload,didn't help.
The problem is that the 'name your phone' and then 'choose your options' screens didn't appear on loading HTC Sync. The phone tries to sync, but doesn't have any instruction of what to sync. It acts only as a hard drive. What is also bizarre is that each time I plug in the UBS cable, the official "accept the terms and conditions" of Adobe AIR message appears on the screen. Having clicked "I accept" nothing else happens on the PC.
 
Just got update advice for HTC sync which seems to fix this issue (for me)

Now running:
Adobe AIR 2.7.1.19610
HTC BMP USB Driver 1.0.5375
HTC Driver Installer 3.0.0.013
HTC Sync 3.0.5579

NB also allowed Windows 7 to 'check for latest drivers' after the update.
 
Latest version of HTC Sync as above definitely seems more buggy than the previous version with my Sensation.
Often a reboot of both phone and PC needed to sort out issues.
 
I know what you mean Poissy, it shouldn't be this far-can hard! Sort of defeats the purpose of a 'smart' phone if you can't use basic things like contacts & calendars. :(

Yes, the 2.7... update is the one that started the trouble. Adobe have suggested they have done there bit & waiting for HTC to fix it there side. The recent update from HTC "seems" to have fixed the issue for me but obviously not everybody - perhaps different OS?

The Adobe bug tracker indicates this is still a problem - have you added your voice there? https://bugbase.adobe.com/index.cfm?event=bug&id=2966976

If roll back to 2.6 is not working it might be worth trying the Air 3 release candidate? Also, if you're connecting through a USB hub it might pay to try a direct connection with the supplied cable. Stabbing in the dark now though...good luck.
 
I'm having the same issue with a desire HD. I unfortunately updated from the previous version to HTCSync 3.0.5579.

HTC Sync starts and is updating HTC library forever. The strange thing however is that it actually syncs my outlook agenda, but I'm not getting the HTCSync entry screen where I can select what to sync.

I tried to revert by uninstalling the drivers, adobe air and HTCSync and installing the previous version without success.

I also tried to use the air 2.6 and rc 3.0, no success.

Just a non-value remark I have to make: I thought ActiveSync was bad software, but the HTCSync is even worse.... I'm a professional developer myself and I certainly would have been unemployed if my software had the same "quality" as HTCSync......
 
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