My original problem :-
HTCSense.com - After one year from purchase of my Desire HD the HTCSense.com site still only has the basic functions of Forward Calls & Forward Messages, Ring, Lock Device, Erase Device and Device Location.
09 Dec 2011 I spoke with Luke who instructed me to remove account then connect via 3G, sign in then allow sync to take place which I did and still no change.
My question is how much longer before HTC says I will never have the full functions instead of saying the site is under construction or site under maintenance etc?!
Thank you.
Thank you for contacting HTC regarding your Desire HD I understand that you are currently experiencing difficulties with HTC Sense. In order to be able to assist you further, please provide the following additional information: Please can you advsie me which services you can access and which you cannot as currently HTC Sense is working very well for most. I look forward to receiving the above information so that I may respond to your query fully.
I can access Forward Calls & Forward Messages, Ring, Lock Device, Erase Device and Device Location.
Rest are missing?
Thank you for your email regarding the HTC Sense functions. The functions you have working are the only ones available to users at the current time. HTC Hub - Footprints - People - Messages - Missed Calls are still not available but we are working on this and hoping they will be available for you in the future. I hope that this information meets with your requirements. Should you have any further questions please do not hesitate to contact me again.2011/12/13 11:52:03
Can you answer then why I have friends and people who have bought a phone around the sametime who have full access and fuctions?!!! What makes it any different for me???
Thank you for your email regarding the functions of HTC Sense. Individuals who set up their Sense account after October 2010 would not be expected to have access to these HTC Sense functions of HTC Hub - Footprints - People - Messages - Missed Calls. These functions are not officially supported for people who set up their Sense accounts after October 2010, but as I said before, we are working on this issue and hopefully all functions will be available for all customers in the future. I am sorry I cannot help you further with these functions at the moment, please keep your eye on our htc.com website which has links to our Facebook page and Twitter feed to keep up to date with the latest news on HTC Sense. I hope that this information meets with your requirements. Should you have any further questions please do not hesitate to contact me again.