*i cant connect to my own wifi at home!* need help

[GLENN C.]

new here...

i just got my captivate a couple days ago and im having issues connecting my phone to my wifi at home

i successfully connected to my home wifi when i first started my phone

but now it always says "connection unsuccessful"


can somebody please help me??

***EDIT***

7/26/07: WIFI WORKS NOW!! ...lets just say it wasnt the phone after all!

thanks everyone for helping me out

 

[Baldilocks]

Have you tried a system restore on your phone?

 

[GLENN C.]

Have you tried a system restore on your phone?

i havent actually...

how do i do that?

does this mean all my apps, pics, contacts will be gone?

**EDIT**

nm found out how..

hopefully rebooting it will solve the problem!

 

[GLENN C.]

ughh

it still says connection unsuccessful...

what could it be?

i have already tried reseting the wifi modem..

and still no luck

 

[Baldilocks]

Can you connect to other networks??

 

[GLENN C.]

Can you connect to other networks??

as of right now, no, since the other wifi connections are pw protected...

i havent really gone to any of my friends house to try there wifi yet..

man..this is so frustrating...i hate being stuck on 3g

 

[Baldilocks]

I take it everything else can connect to your wi-fi network then?

 

[GLENN C.]

I take it everything else can connect to your wi-fi network then?

correct...

laptop connects with no problem..

heck, even my xbox does too..

 

[CaCHooKa Man]

i was having the same problem too. my wifi just stopped connecting at home but other devices were connecting fine (2 laptops, ipod touch and xbox 360). it was working fine when i went to a friends house too. i just restarted the modem and my router and it started working again.

 

[DT]

Are you matching the security protocol on the router? i.e., if it's WPA/2 you need to make sure you select that in your WiFi config on the phone (and supply the correct password).

It sounds like it's seeing your network fine, just not connecting (which generally means a security issue).

 

[mint2005]

did you try to restart your router? sometimes it works after you restart the router.

 

[GLENN C.]

i was having the same problem too. my wifi just stopped connecting at home but other devices were connecting fine (2 laptops, ipod touch and xbox 360). it was working fine when i went to a friends house too. i just restarted the modem and my router and it started working again.

when u restarted both your modem and router, did you simply just take out the power cables for a certain amount of time and then plugged it back in?

Are you matching the security protocol on the router? i.e., if it's WPA/2 you need to make sure you select that in your WiFi config on the phone (and supply the correct password).

the security protocol is WEP...where can i check on my phone if the selected protocol is WEP or not?

It sounds like it's seeing your network fine, just not connecting (which generally means a security issue).

ughh!! what can it be? lol

did you try to restart your router? sometimes it works after you restart the router.

ill give it a shot again right now

 

[GLENN C.]

tried resetting my router and modem for the 2nd time

but still no luck!

help please!!

 

[GLENN C.]

bump

 

[dadams312]

ughh!! what can it be? lol

go under settings>wireless and network>wi-fi settings

if you click on your router it should tell you which security.

 

[GLENN C.]

go under settings>wireless and network>wi-fi settings

if you click on your router it should tell you which security.

security protocol is WEP

 

[gettingdisappointed]

Havin the same problem. Been working on it for literally about 10hrs now. No luck and the more research I do the more I'm thinking this captivate is goin back.

 

[GLENN C.]

Havin the same problem. Been working on it for literally about 10hrs now. No luck and the more research I do the more I'm thinking this captivate is goin back.

any luck so far?

im starting to think if its the phone itself...

how long have you had your captivate for?

since starting the phone, have u had any success with connecting to your wifi?

 

[DT]

security protocol is WEP

Is WEP active on your router? or WPA/2? I still think you've got a mismatched security setup.

Can you confirm how your PCs are connecting, or how the router is configured?

 

[GLENN C.]

Can you confirm how your PCs are connecting, or how the router is configured?

your question confuses me...lol...elaborate more

 

[ADPowah]

I had to manually set my IP address. When I got my phone onto the wireless network, my laptop and desktop couldn't seem to find unique IP addresses, thus causing a conflict. While the phone continually just said "Unsuccessful" my other devices alerted me to an IP conflict. Once i gave everything a manual IP address it worked very smoothly. Hope that helps.

 

[GLENN C.]

I had to manually set my IP address. When I got my phone onto the wireless network, my laptop and desktop couldn't seem to find unique IP addresses, thus causing a conflict. While the phone continually just said "Unsuccessful" my other devices alerted me to an IP conflict. Once i gave everything a manual IP address it worked very smoothly. Hope that helps.

how do you manually enter an IP address on the captivate?

 

[ADPowah]

how do you manually enter an IP address on the captivate?

Settings > Wireless and Network > Wi-Fi settings >[Hit the options/menu button] then select Advanced

This will bring up a screen that allows you to select "Use static IP" select that then assign your IP address (gateway, dns etc).

 

[Fleche]

I have the same issue. Wifi worked fine the first day, now home is basically pointless. Other networks are fine (work, McDonald's etc)...even setting a static IP didn't fix it. Grrr.

 

[GLENN C.]

I have the same issue. Wifi worked fine the first day, now home is basically pointless. Other networks are fine (work, McDonald's etc)...even setting a static IP didn't fix it. Grrr.

mess around with the wifi security options on your phone...

thats what solved the issue for me