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I thought I read on here somewhere

Beckdroid

Beckdroid

Member
Incredible users had a 60 day worry free guarantee because of the backlog? In fact I know I did because I spoke to a customer service rep to comfirm and he said yes. My husband isn't happy with his and they won't let him change it.

:(
 
It's true, they did increase the WFG to 60 days due to the backorder.

However, I am pretty sure that they only did it for orders placed when the backorder was 4-6 weeks. So that may be over by now.

You could always try calling back and getting a different person. A lot of times it really depends on who you get on the phone and how much they are willing to do.
 
He's pissed he can't sync bluetooth with his BMW among other things. That does suck but IMO he will never be happy. He could have to most perfect phone in the world and he'll find something wrong. We waited 4 1/2 weeks for it to be delivered. I've talked to 2 CSR's and a manager and they all say no and that there never was.
 
Beckdroid said:
I've talked to 2 CSR's and a manager and they all say no and that there never was.
Click to expand...

The "no" part may be true, as I am pretty sure it was just something they temporarily did due to the backorder.

But the "never was" part is 100% false. Several people on this board were able to do it and several other people (including myself) had CSR's confirm that it was true.
 
Beckdroid said:
He's pissed he can't sync bluetooth with his BMW among other things. That does suck but IMO he will never be happy. He could have to most perfect phone in the world and he'll find something wrong. We waited 4 1/2 weeks for it to be delivered. I've talked to 2 CSR's and a manager and they all say no and that there never was.
Click to expand...

How long ago was the phone actually delivered? I'd say your SOL if it was more than 30 days ago.
 
I can tell you that I work for VZW, and there was a extended wfg for certain orders placed on certain dates. I dont know the exacts because its 10:18 and im home, but its also no longer running.
 
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