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Help Ics update problems

Im trying to upgrade my samsung galaxy s2 (SGH-I777). I connect my phone using the Samsung Kies program. The installation goes all the way to the part where my phones screen has the android and it says "firmware upgrade i process..do not disconnect from target." it stays at 0% then i get the error saying "pc failed to recognise the mobile phone". Ive re installed drivers, used different cable used different port and still get the same error. please help.
 
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