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IMEI # black listed

unnamedny said:
I hate to give you such a horrible advice but contact your CC. I had a payment to a scumbag lawyer once who charged me $2000 for service that was not completely delivered. CC company gave me all my money back in a day. Even though I called that lawyer before CC claim and offered him to settle for $500, he just refused. Oh well. I hope you were smart enough to pay with your credit card.
It sounds like you were a victim of a sophisticated scam.
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This kind of protection varies on you Credit Card Company.
Say he payed with his debit card or with a Discover card... good luck with that sort of protection
 
Went back to metro , they can't do anything , went to T-mobile showed my proof of purchase showed a print of the blocked IMEI # and my phone girl there said yep a big mistake she took copies of everything e-mailed it to headquarters its been 2 going on 3 days still nothing happening. going back tomorrow .
 
Went to T-Mobile again checking the process, they telling me its going to take time to clear the IMEI # from the list , that they have to go through a Federal list or something like that, Me I filled a complaint with the FCC today , next step consumer affairs, then public utilities commission. HOPE THEY GET THE POINT.
 
mexilhao said:
I filled a complaint with the FCC today , next step consumer affairs, then public utilities commission. HOPE THEY GET THE POINT.
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TL/DR - File a complaint with your state's Attorney General. The FCC and your state's PUC can't help you.

The FCC and your state's PUC will take complaints about wireless services, but they have no authority (and thus no money and no staff) to investigate then negotiate or force a wireless carrier to remedy an individual customer complaint of this type. The FCC and state PUC's take these kinds of complaints, make a note of them, then file them away never to be touched again. They count them, that's it.

Filing a complaint with your state's Attorney General's Consumer Protection Division/Office of Consumer Affairs/Whatever they call it in your state is your best bet. They have the mandate, the funding and the staff to take the individual customer complaints, contact the carrier, require a response and negotiate a remedy. Wireless carriers have dedicated staffers who deal with AG's office staffers - they take the AG's office seriously.

If the carrier doesn't respond (which is unlikely) or doesn't follow thorough on a negotiated settlement (again, not likely) the AG has the data needed to build a legal case against a carrier that is regularly harming consumers. If you don't file a complaint, the AG will never know there is a problem.

I don't think TMO or any of the other parties involved are out to harm you, are acting fraudulently or are intentionally ignoring you. It's more likely that the stolen phone data system got set up, but the carriers and system administrator (I don't know who won the contract...Lockheed-Martin?) didn't work through obvious operational issues like what to do when an IMEI is added by accident and how to quickly remove IMEI's added by error. An AG's office complaint will ensure that someone on staff in the TMO executive office will do whatever it takes to work with whatever company administers the list and get your IMEI removed.

If this gets resolved quickly via normal TMO/MetroPCS customer service channels that will be great. However, that will also be pretty amazing in my opinion. Any system that involves a bunch of private companies, the government and a government contractor running a computer database is going to take months or years to get running smoothly. This system is brand new, so its probably goofed up. Eventually this kind of thing will be easily fixed, but for now I think its a good idea to drop the hammer and get the AG's office involved, otherwise some low level TMO customer service manager will be grinding away at this for a month and getting nowhere, despite their best efforts and sincere desire to help you.
 
stuntiNIN0 said:
This kind of protection varies on you Credit Card Company.
Say he payed with his debit card or with a Discover card... good luck with that sort of protection
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I used a citi card. I think if he is going to tell them that he was a victim of scam, they sold him stolen phone, not it's black listed he can get help with his credit card.
 
unnamedny said:
I used a citi card. I think if he is going to tell them that he was a victim of scam, they sold him stolen phone, not it's black listed he can get help with his credit card.
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but if this person does this, and provided it works, they will have there money back and a phone that can be resold, so how's that really fair? Not saying what happened is right, but this method isn't right either in my own personal opinion.
 
the hulk said:
but if this person does this, and provided it works, they will have there money back and a phone that can be resold, so how's that really fair? Not saying what happened is right, but this method isn't right either in my own personal opinion.
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That would be a compensation for all the troubles. ;) how is it fair that he had to deal with all this crap.
 
Well it is still blocked on t-mobile and metro pcs networks=blacklisted as lost, went to AT&T store today according to them the phone or IMEI # is clear to worke in their network the rep. tried is sim and it works so I sold the phone to a friend that uses at&t and gave her the receipt. But i`m still going to keep checking with T-mobile to see if it ever clears from the list ,they told me in 7 days but i doubt it will happen.
 
UPDATE and last posting about this , phone still blacklisted they only cleared their name from the report it no longer says t-mobile did it , selling the phone to someone that has att since it works fine there , bought new phone also from att using it with metro works fine .
Thank you everyone for all the support and info. .
 
jhawkkw said:
This is weird because I was under the impression that T-Mobile any AT&T used the same blacklist.
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if they're doing this to samsung phones, I'm really itching to know how apple is doing it considering all the smoke and mirrors they've been putting out.
 
I have bought an s3 of craigslist brand new and it was unlocked, took it to metro bought a sim card then i get that same error code mm #6, they say phone wasnt unlock, i left the store, put a simple mobile sim card the phone works, put a tmobile sim card the phone works, when i put metro sim card i get the same error mm #6 code which mean the phone being blacklist.
i was stuck with with a 300 dollar phone and couldnt get in touch with the seller. after 3 days going back and forth to metro, finally one of the metro employe take out his sim card from his phone and put it in mine and voila, the phone works on metro, took out his sim card and put mine and mine work; the same sim card that was giving me the mm #6 code.

i think your phone wasn't blacklist, metro sim cards dont work sometimes, i guess sim card wasnt activated.
 
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