Help incredible s....messed up

[tbirdcan]

i don't know how else to put it. the phone started a few days ago acting up....its pushing buttons on its own, like in a text it will hold a key or hit a random key....i have done the factoy reset 3 times now and its still doing it.

i removed my screen protector thinking that might help it did for a bit and is right back at it....when i say a bit i mean 15 minutes.

i don't know what to to at this point.....any ideas?

i have not done anything to it, i didn't drop it or anything like that

 

[GuitarG20]

by buttons do you mean buttons on the touch screen? Or do you mean the capacitive buttons at the bottom of the device? (I know you mentioned the keyboard, so definitely the touch screen, but does it happen with the capacitive buttons below the screen as well?)

 

[tbirdcan]

well on the screen it hits buttons .....it hung up on me today.....it was trying to dial too just like pushing and holding a number......i read how to do the hard reset and i have done that twice......looks like i might have to take it in and have them look at it.

 

[GuitarG20]

I hate to say it, but it seems like it's a problem with the capacitive layer of your phone. I would say to go into the test menu and see if it works, but, given your phone's issues, you might not be able to get there.

 

[tbirdcan]

well when i reset the phone it works for a while....i did it on the 14th then is was fine then started again last night