Robson Oliveira
Newbie
it is still in 5% and checking header... Do you guys know any technical support where I can take my phone?
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Sounds like something wasn't communicating properly. I guess by now you've disconnected - if it was still checking that should be harmless. Have you tried a different USB socket? You must not use a usb hub for this by the way.
I'm on a different continent to you, so can't really answer your last question.
I'm European, so while I'm sure there is HTC support in the US I don't know anything about it.