Help Issue connecting to computer

[Bryan Johnson]

Hey guys,
So I am having issues connecting both my Nexus 4 and 9 to my laptop. The device will connect to my laptop, but there will be no folder that pops up to allow me to add files to the device from my laptop. I tried disconnecting the device and reconnecting. I have Media Device MTP selected in my USB computer connection. I have also tried switching over to the Camera (PTP) but it still does not work. I am not sure what is going on.. Can anyone help? Thank you

 

[Brian706]

Have you just tried browsing "computer" and seeing if the device is listed there? Mine never just pops up either. I always have to go to start>computer>device

 

[Bryan Johnson]

Yeah, it doesn't show up in the devices or c drive. It shows that the device is connected because it allows me to "safely eject" the device. However, it does not have a specic folder for the device.. If that makes sense

Ok, so I figured it out! Apparently my MTP usb drive was not up to date and needed to be manually updated.

If anyone is having this issue, use this webpage for step-by-step instructions on fixing the problem.
http://www.asus.com/support/Knowledge-Detail/28/2/Nexus_7/D53452AE-143C-42F1-BDC1-7F168085F0D7/