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It Just Keeps Getting Worse...

The_Chief said:
OUCH!

Seriously? No warranty support? No, no and no. If they tried that, they would never sell another phone EVER. Admittedly, it's a mess. Personally, if I have to turn in ANOTHER Note 7, I would expect a free Note 8 next year.
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Terminating warranty support is a drastic measure but I think drastic measures are called for in order to get all Note 7s out of circulation. It is not just to protect Samsung's reputation -- it is a public safety measure.
 
At the rate things seem to be going for Samsung, seems to me that China will be only place left with them. And I don't think they're selling particularly well here anyway, and China Unicom doesn't sell them now AFAICT. Most new phones I've seen in the last month, seem to be things like Huawei(Honor), ZTE, Xiaomi, Vivo, Oppo, and Apple.
 
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AT&T has discontinued sales of the Note 7. As we hear of more replacements going up in flames, I expect the other carriers to follow suit just to limit their own liability. Willy may end up being correct. Hopefully, the Note 8 will come out early, stun us with its specs, and not ignite so easily.
 
Hot off the press...

Samsung Elec suspends Galaxy Note 7 production



Dirty Harry... 2016

"I know what you're thinking...
Is that an original or a replacement?
Well, to tell you the truth, does it matter...
Being how this is a Samsung Galaxy Note 7, the most powerful smartphone in the world and would blow your meat and two veg clean off. You gotta ask yourself one question, "Do I feel lucky?"
Well, do you punk?"
 
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Dannydet said:
Could this hurt them like Sega and the Dreamcast?
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I don't think this will be the end of Samsung in the smartphone market, as was the case with the Sega Dreamcast in the video game console market, but there is no doubt that it has hurt the company. As I said in a previous post, Samsung has to do everything possible to get all Note 7 phones out of circulation. Perhaps it will take an offer such as The Chief suggested -- a free Note 8 for everyone who has or will return a Note 7 by a specified date (the sooner the better). I like that idea, Chief, and it could be less expensive for Samsung than a lot of property damage and personal injury lawsuits, to say nothing of the additional damage to Samsung's reputation.
 
Frankly I think any of the iPhone problems, like touch disease, yellowgate, bendgate, holding it wrong, no headphone jack, etc, have never threatened life, limb, or property, and have never been banned from aircraft, unlike Samsung.
 
I understand a desire to get phones out of circulation (from both a liability and a PR perspective), but I'm not sure what the legalities of withdrawing warranty support are when the customer has not violated any of the terms, even if you have announced a recall. This may differ between countries.

Of course if Samsung do pull the handset then I'd expect any attempt to claim under the warranty to result in a replacement by an alternate model - in that circumstance they could hardly repair some unrelated fault and return it to you.
 
ironass said:
Sales of the ill fated Galaxy Note 7 have now been halted in the Netherlands...

Sales of Galaxy Note7 in the Netherlands halted
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None of the carriers in the UK have followed suit yet; EE, O2 & Vodafone all still have it listed on their sites. Three list it as out of stock, but I'm not sure if they've pulled it or it's legitimately out of stock.

Carphone Warehouse appear to have it available for sale too.
 
El Presidente said:
None of the carriers in the UK have followed suit yet; EE, O2 & Vodafone all still have it listed on their sites. Three list it as out of stock, but I'm not sure if they've pulled it or it's legitimately out of stock.

Carphone Warehouse appear to have it available for sale too.
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My local EE store still has masses of note 7 advertising in store.
 
El Presidente said:
None of the carriers in the UK have followed suit yet; EE, O2 & Vodafone all still have it listed on their sites. Three list it as out of stock, but I'm not sure if they've pulled it or it's legitimately out of stock.

Carphone Warehouse appear to have it available for sale too.
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EE is saying that it is available for order, with, "dispatch in the next 28 days".

Vodafone is also for, "pre-order, only".

O2 is stating that it is, "Out of stock for home delivery"

Three is indeed listing it as, "Out of stock".

CarphoneWarehouse have it listed for delivery, "by 28 October"

So, in a nutshell, not readily available for immediate delivery and with Samsung suspending production, not likely to be in stock and available, anytime soon.
 
With most of you having sights on the next release of the Note 8, one has to reserve their calling it by that name because of the bad stigma this double-barreled fiasco has brought to the Samsung Goliath. In past corporate history, products with news-making headline failures have had to be re-branded to shake any chance of bad press out of the starting gate with a new model.

I'm guessing that the Samsung Marketing Execs will have to hold a special meeting in order to discuss the renaming of this particular pen phablet model. If they don't, it would be a very risky move. Just think about how US Carriers may be reluctant to take on a subsequent NOTE release. Verizon may decide to pass initially, until, let's say AT&T has issued it for a month to it's subscribers without any reported failures. Worse yet, each Carrier will be reluctant to be the first kid on the block with this one, resulting in noone taking the chance to carry it.

Re-branding this model at this point in time along with some really new features could bring new life to this line of phones. IMO, it was a bad move to align the Note series with the S model as far as synchronizing their numerical equivalency, especially when the N7 appeared to be just an S7 Edge with a stylus.

Samsung really needs to stop and re-group or else the release of a Note 8 may become a laughing stock!
 
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The drawback of a Spring release is that it puts them on the same schedule as the standard Galaxy S. I don't know how big a problem that is, because I don't know to what extent the staggering of the S and Note releases is technical (to allow part of the team to work sequentially on the 2 flagships) and to what extent it's a matter of marketing (to give them two flagship releases per year, each slightly leapfrogging the other, so there was always something "latest and greatest"), but I'm sure that between those two it is seen as an advantage. And if they bring the Note (or whatever they call it) release to the Spring they lose that.

If I were them my top product development priority now would be to ensure that the S8 does not have even the slightest risk of a battery problem. Samsung have deep pockets and can do a lot of cross-subsidising, so even the worst case of scrapping the Note 7 completely is survivable. But if S8s start burning as well they may as well withdraw from smartphones altogether, and since their testing didn't pick this up for the Note 7 (and it is hard to pick up rare faults) I'd be prioritising that over getting another Note to market fast.
 
The could just cease the "Note" product line completely, and next year's S8 includes an S-Pen.

Basically Samsung only does one flagship device, released once a year. And maybe a plus version as well, for those who require a larger screen.
 
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