It Just Keeps Getting Worse...

[johnpjackson]

It wasn't designed to drain anywhere, and we have had service technicians out 4 times in 9 months to try to correct this. Still dripping and leaking.

In other words, the dripping is normal, and there's no where for it to drain? Or, it shouldn't be dripping, to begin with? I'd want to say I'd expect it to be the latter. In which case, I can see why you'd be annoyed about it, because it should be doing it. Are you able to identify where the water is coming from? If you haven't already, it sounds like you should insist they replace the entire ice making assembly, and the water supply line that feeds it. Perhaps some seal in the existing one is damaged, or some component is cracked, etc?

 

[The_Chief]

It's bad enough that the ice maker drips... it's really bad that the drip tray doesn't drain to the condensation pan and it's not removable! So we have to work a sponge in there, absorb some water, and squeeze it out in the sink... making trips until the tray's empty.

Never again!

 

[toptobottom]

It's bad enough that the ice maker drips... it's really bad that the drip tray doesn't drain to the condensation pan and it's not removable! So we have to work a sponge in there, absorb some water, and squeeze it out in the sink... making trips until the tray's empty.

Never again!

You're probably lucky it doesn't leak to the condensate tray because if it doesn't evaporate quick enough it would start to overflow onto your floor.

Maybe this was an intentional feature of the fridge so you would be ready to put out the N7 when it caught fire. Samsung is always trying to integrate their products you know!

 

[The_Chief]

All they had to do was make the drip tray removable. That's it! Just let me pop it out, empty it, and pop it back in. No such luck...

 

[toptobottom]

All they had to do was make the drip tray removable. That's it! Just let me pop it out, empty in, and pop it back in. No such luck...

This is not looking good. Is Samsung going down the drain? (no pun intended)

 

[The_Chief]

Someone needs to blow the lid off all these appliance failures... oh, wait...

 

[Hadron]

This is not looking good. Is Samsung going down the drain? (no pun intended)

Samsung per se are much bigger than either phones or domestic appliances - just look up the range of products they make, you'd be surprised. So no, Samsung per se is not going anywhere, and they've very deep pockets to fund divisions through downturns. But further bad publicity will do them no favours, and they are quite capable of dropping markets or product lines that they do not feel are going to be sufficiently profitable.

 

[mikedt]

Thing is Samsung is a heck of a lot more than just consumer electronics and domestic appliances. Ever stayed in a Samsung hotel or worn a Samsung coat? If a division of Samsung Group isn't doing so well and isn't profitable, they'll likely either close it or sell it off.

 

[Deleted User]

Thing is Samsung is a heck of a lot more than just consumer electronics and domestic appliances. Ever stayed in a Samsung hotel or worn a Samsung coat? If a division of Samsung Group isn't doing so well and isn't profitable, they'll likely either close it or sell it off.

Yup, they are huge, and have a very broad range of products. It's a very good strategy, as it means that they can survive disasters like the N7 debacle.
I'm not sure their projects in domestic appliance products have been all that successful though. They have some interesting ideas and appear to be innovative, but quality of implementation seems to be not quite there.

 

[mikedt]

Yup, they are huge, and have a very broad range of products. It's a very good strategy, as it means that they can survive disasters like the N7 debacle.
I'm not sure their projects in domestic appliance products have been all that successful though. They have some interesting ideas and appear to be innovative, but quality of implementation seems to be not quite there.

Seems to me like Samsung is a jack of all trades, but only a master of some. And then other companies come along, like say Haier or Huawei, which aren't nearly as diversified, but they're very good at the sort of things they do make IMO. Quite frankly at the moment, I'd rather trust a Haier top-loader with my clothing, than a Samsung.

According to Wikipedia, this is how Samsung started, with dried fish and noodles.
"Samsung started out as a small trading company with forty employees located in Su-dong (now Ingyo-dong). It dealt in dried-fish, locally-grown groceries and made noodles. The company prospered and Lee moved its head office to Seoul in 1947. When the Korean War broke out, he was forced to leave Seoul. He started a sugar refinery in Busan named Cheil Jedang. In 1954, Lee founded Cheil Mojik and built the plant in Chimsan-dong, Daegu. It was the largest woollen mill ever in the country."