just received my 4th replacement

[jmc55]

i received my 4th replacement from verizon as a fix to the rebooting issue. they don't even attempt to try anything. you're immediately sent to a support tech who verifies your address and says they hope it fixes the problem. a tech told me today that a fix is coming in an update mid june. okaaaaaaay.

 

[aileendq]

i received my 4th replacement from verizon as a fix to the rebooting issue. they don't even attempt to try anything. you're immediately sent to a support tech who verifies your address and says they hope it fixes the problem. a tech told me today that a fix is coming in an update mid june. okaaaaaaay.

Yeah, I'm on #3. Out of the box, #3 had not data. had to call tech support, who changed something on their end that allowed me to get data. This one came with the OTA but the GPS is still wonky. No reboots- yet- and it fixed the volume issue in video.

I've spoken to someone in the executive office who told me I would be able to switch make/model should I continue to have problems. But there aren't any phones VZW has that I am interested in right now. (Not a fan of Samsung phones, so the Charge is out.)

 

[TheSultan]

That's because it has nothing to do with the phone. Nearly everyone knows it's not the phone/device/hardware issue. Replacing it just means you'll have a different device, with the same bunk software. Right now it's just a waiting game until they release a decent MR.

 

[Jakaro]

Yea, the MR2 software release is June 15th, this will fix the issue, i wouldnt have given away a new thunderbolt for a used one because of that. Just wait, it will get better