just updated firmware but settings backup didnt work - HELP!!!

[nicksdarkroom]

The title says it all just updated to firmware 1.21.405.2 on o2 backed up my settings beforehand but the restore didn't work! How do I try it again please?

 

[Kezz]

I'm also looking for solution here can anyone help?

 

[DjLukeW]

Im guessing there are unbranded 02 phones?

when i did a reset the other day it just prompted me to restore settings.

 

[anoniemouse]

do a factory reset then the phone will ask you if you want to install back up from the sd card.
settings/ privacy/factory data reset

 

[HYCAET]

Is there something wrong with the OTA update sticky? 'cos I'm not sure this warrants another thread.