Help Lady with a locked phone

[bigbubba]

Ok geniuses we have a lady complaining her kid's FRIEND changed the pattern lock code and they can't open the phone because the Google account doesn't work. Any suggestions?

 

[PatrickD88]

Try 5 times, get locked out, then click the 'Forgot Pattern?' button in lower right. Sign in with Google Account. Not sure after that, but there must be more. (I remember my pattern )

 

[bigbubba]

Yeah I don't use it, cause I'm not a secret agent, the standard no but dial lock works for me

 

[stef7]

Log onto the web, and get the Google Account working again. Then unlock the phone... Don't use the gmail.com portion of the account on the forgot pswd screen on the phone.