They're not playing hard, they're playing Forget YOU we don't care. I just got off the phone with Wowway USA and the only thing the ass on the other end of the line would say was repeatedly "We will not provide you with warranty voiding procedures." They don't know why their home company in China provides this information for the other phones but USA will not provide us with warranty voiding procedures. When I asked why I should buy another Hauwei device the response was "I don't know, but we will not provide you with warranty voiding procedures." So is it time for an all out smear campaign? I'm in Dallas, and halfway tempted to visit the USA headquarters in Plano. Somehow I feel that I would not make it past the reception desk before being escorted out of the building.