Help LG Esteem Data Connection/Metro rudeness

[ShinySide]

I suggest anyone that has a problem with MetroPCS' customer service/customer service represenatives open up a complaint with the Better Business Bureau.

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

Ive only had a great experiences with them. Corp or Franchise. I was having a major sms issue and took my phone into a metro corp store running rooted cm7 with a bunch of root apps on the home screen. They tried what they could and it didnt work told me to come back the next with the phone back to stock condition and they'll warranty it.

Then now on my second Esteem, the first one I dont know what it did but started downloading something and got stuck and when rebooted it just played the metro music over and over and went to the corp store and instead of following the procedure of ordering me a replacement, because they have a replacement stock and an another stock for buying, they gave me one straight out of the "buying stock" instead of making me wait a week for a replacement to come.

 

[AndroidGoogle]

That is ridiculous and untrue. What "upgrade" fee were you talking about??

Upgrading the monthly plan? Upgrading from the $40 to $50 plan or $50 to $60 plan? There is NEVER a fee for upgrading plan. I've called MetroPCS to change my monthly plan -- both upgrading and downgrading, and MetroPCS has never changed me a fee for changing my monthly plan. In fact, no carrier ever charges a fee for upgrading monthly plan.

Upgrading my phone? Upgrading from an old one to a new one? MetroPCS customer service already told me that I should not have to pay the $10 for upgrading my old Samsung Code to LG Esteem, but the corporate store charged me $10 for it. That is basically just transferring my phone. I could have called into MetroPCS, and they would have activated/transferred my phone for free.

Upgrading a feature? I've called MetroPCS many times to add and remove features, (like unlimited international calling,) and MetroPCS has never changed me any fee for adding/removing features.

What other type of "upgrade" is there? Define what your "upgrade" means.

What it's called upgrade fee is basically the "activation" fee if either buying a phone with your same phone number, or bringing a deactivated used phone to work with your line. You can avoid this fee if you activate it online or by phone. It is like installation fee from cable companies, if you install the box on your own, there is no fee associated, but when a technician comes to your house to install the cable service there will be charges for using these services.
The term "upgrade" applies equally when you upgrade for an expensive phone or when you downgrade your phone. Again, it's the activation.

In regards, changes of plan, there shouldn't be charges when switching from plans, if applicable.

 

[jvillejoe]

No I've already posted which store I work at, The symbol may show but it's implying that you can add it on. I'm looking directly in the system options for plans and on the i60 it does not show Rhapsody at all. The box for the rhapsody check to add it on to it is grey'd out on the i50. So to my knowledge the system to which show's us the features and services does not show rhapsody on the i60 alone. Though it wouldn't be the first time the website was wrong about details. The esteem DOESN'T have 8gig internal memory

The phone has 8GB of internal
storage. LG MS910 Cell Phones & Mobile Phones - LG Electronics US

After metro gets done with the phone it only has about 5gb.

I am also having this very same problem with the 4g going out and where I live I get about 3-4 bars of 4g.