• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help LG G4 Boot Loop

B

bwfurr128

Lurker
So my LG G4 recently turned off randomly, and it has been stuck in a boot loop for about 15 minutes. Then I remove the battery and do a factory reset, as well as clear the cache. I click to reboot the phone and now it's been stuck in a boot loop for the past 30 minutes. What can I do to get out of this?
 
bwfurr128 said:
So my LG G4 recently turned off randomly, and it has been stuck in a boot loop for about 15 minutes. Then I remove the battery and do a factory reset, as well as clear the cache. I click to reboot the phone and now it's been stuck in a boot loop for the past 30 minutes. What can I do to get out of this?
Click to expand...
Ok help us help you. A few questions as you left things open.
Rooted or not rooted? And who is the carrier or original carrier. This will help determine your model number.
If it's not rooted, it would be under warranty and i would have it exchanged.
 
Since it's not rooted, your best bet is to exchange it at your local Sprint retailer. If a factory reset etc. Doesn't fix it save yourself a future headache.
 
Very strange that a factory reset on a non rooted phone did not solve the issue and points to possible hardware problem. Additionally, there is no stock firmware available for the LS991 to my knowledge. I would return it.
 
You must log in or register to reply here.
Back
Top Bottom