Help Lock pattern lock out-Help please

[rottonj]

We recently purchased the Moment for my daughter, she has had the phone for 2 days. It seems she does not remember the lock pattern and we have not signed up yet for a gmail account. We have tried holding the left and center button then holding the right after a battery pull but when the progress bar comes up(grey) it goes a little over halfway then stops, it never finishes. I have done a search and came up with nothing else. She has 2.1 if that helps. Any help is appreciated. Thanks

 

[kbrn]

take it to a store maybe?? since you just got it

 

[htcman724]

pull the battery put it back in then hold down vol down call and end and do a factory reset.

 

[rottonj]

That worked, Thank you.