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Looking for advice for those have exchanged their captivate for a new one

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picklesNICKLES

Member
I am hoping to exchange my launch captivate for a new model from a more recent shipment. The battery life is pretty bad and the GPS will not work no matter how many tricks I go through.

So, for those who have exchange their phones for a new one, what have you said upon going into the store? I just want to be able to say the right things so that the store employees won't give me a hard time.


Thanks again!
 
picklesNICKLES said:
I am hoping to exchange my launch captivate for a new model from a more recent shipment. The battery life is pretty bad and the GPS will not work no matter how many tricks I go through.

So, for those who have exchange their phones for a new one, what have you said upon going into the store? I just want to be able to say the right things so that the store employees won't give me a hard time.


Thanks again!
Click to expand...

I just got an replacement phone , and gps lock was pretty quick, but I also did an full restore of my old captivate and was getting same gps lock times around 4-5 seconds
 
I exchanged mine this Saturday. I just told them that GPS was spotty and I wanted a new one. I was within my 30 days so they don't really ask any questions.

On the plus side - this one does lock faster and the battery is a LOT better!
 
i'm about to do the same thing. any suggestions for backing up my contacts, etc so that it's not a headache to put all that back in?
 
did anyone try to exchange w/o unroot/not restoring? did they look through the phone to check for any of that stuff?
 
for the people that replaced their phones for a new one, do you have to purchase all the apps that you paid for again?
 
My story is the same as everyone else's

I returned it said it , they didn't ask , much just enough for their records .
As long as its in the 30 days you can pretty much return it for any reason.

I was out in 10 minutes with a new ( much faster ) Captivate . I took my launch day model back due to stutter & lag mainly

Im doing 3 complete drains / recharges of the battery before making any comments on battery life with this new one .

PS : If you rooted and think you may get an overzealous AT&T guy , put a lock pattern on your phone and say you are returning it because it wont unlock ( conveniently inputting the wrong pattern each time ) .
 
I am going to exchange mine today as well. I got it immediately the day it was released, and the battery life has been poor. GPS hasn't been an issue at all, and has been working perfectly. The battery life, I cannot live with though. I tried everything: charge and discharge a few times, have ATK installed, and the screen isn't on most of the time. I am not a power user and it will be dead within 24 hours. Today, for example, I took it off the charger at 6:30am (full charge) and now its 10:30am with 80% battery left. I haven't done a whole lot today either.
 
I think I'm going to that to mine today. I dropped mine and it scratched the back. I'm just going to tell them that its battery sucks and GPS is not working. some other shit like that. Only problem is I removed the ATT bloatware and don't really know how to put that stuff back on. But i don't think it really matters...
 
Do you think there will be a restocking fee if there is an actual issue with the phone? Moral wise, it should be no, but then again.....
 
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