Lookout Mobile Security - no backup!

[The_Chief]

I have used Lookout since it was introduced... but lately I have been unable to connect to do a backup. Either via my phone or their website, neither method works. I sent feedback to them via their website but their silence is deafening. It keeps saying "connection error" and will NOT complete a backup.

Is anyone else having backup issues? Or is it just me?

 

[slburto1]

I've been using Lookout for a while now also. Where were you sending feedback? I have contacted their support (support@mylookout.com) and they were super fast to respond and really helpful!

Give that a try

 

[The_Chief]

Thanks for the e-mail address! I thought I was stuck using the web form on their site. Maybe they'll answer this one

 

[slburto1]

no problem!

 

[The_Chief]

Problem solved!

I had to uninstall the old beta app and reinstall the final release app. Logged in and it's doing a FULL backup right now. Finally! WHEW!

 

[stcgolfer]

I have used Lookout since it was introduced... but lately I have been unable to connect to do a backup. Either via my phone or their website, neither method works. I sent feedback to them via their website but their silence is deafening. It keeps saying "connection error" and will NOT complete a backup.

Is anyone else having backup issues? Or is it just me?

I need help asap! Im having the same issue and cant figure it out..Its saying Connection error on the website and everytime I try to restore my contacts it copies them in their database. Please respond ASAP w Help..Thanks!

 

[The_Chief]

I was able to uninstall the program, reinstall and log in. THEN it made a full backup. Good luck!