Help Losing Data Connection on Orange

[markjp]

I have had my HTC Desire for about 3 weeks now, but since new it keeps losing the data connection. I'm on Orange network.

Basically what is happening is all data connection is lost. My Desire just shows the signal bars, but no G, 3G or 3G+. When I try to connect to the internet I get the message "Unable to connect, you need a network connection". If I go into Settings and turn off and back on again Wireless Networks then Data connection is restored. Sometimes it can be several hours before data connection is lost or it can be 5 or 10 minutes.

I have been on to Orange numerous times and so far with no resolution.

I have done the following tests as instructed by Orange:

1. Select Network to GMS only for 24 hrs. I had 2G connection and I didnt loose connection all day

2. Select WCDMA only for 24 hours. I got 3G connection and I didn't loose connection all day

3. Perform a Factory Data Reset

Still the problem exists when the network selection is on GSM/WCDMA Auto. If data connection is lost it never comes back.

Can anyone shed any light on this problem?

Has anyone else experienced the same with the Desire on Orange?

Thanks

Mark

 

[matttye]

If GSM only and WCDMA only both work, could you just not just manually switch between the two as per your needs?

If you're not willing to do this I'd suggest going into an Orange store and asking to swap it. Explain the problem and explain what you've been told and have tried, and that nothing is working.

Edit:

Have you set up T-Mobile network roaming? This might help.

 

[markjp]

If GSM only and WCDMA only both work, could you just not just manually switch between the two as per your needs?

If you're not willing to do this I'd suggest going into an Orange store and asking to swap it. Explain the problem and explain what you've been told and have tried, and that nothing is working.

Edit:

Have you set up T-Mobile network roaming? This might help.

Yes I have T-Mobile setup.

Does it sound like a phone fault to you?

 

[matttye]

Yes I have T-Mobile setup.

Does it sound like a phone fault to you?

Yeah. Your phone works on GSM only and WCDMA only but not GSM/WCDMA auto, so it looks like your phone is struggling to switch seamlessly between 2G and 3G data connections.

 

[rasobey]

Happened to me today on Three. Sorry, not Orange...but I was having the exact same symptoms. Full H signal and suddenly nothing. Few seconds later it was back without me having to do anything.

 

[markjp]

Happened to me today on Three. Sorry, not Orange...but I was having the exact same symptoms. Full H signal and suddenly nothing. Few seconds later it was back without me having to do anything.

Except with my phone the data signal never comes back of its own accord.