Help lost my contacts

[breathmints]

i lost all my contacts and im trying to use backup assistant to sync my contacts and they are not adding back on.. i check my verizon wireless account and i still have the contacts on the webpage?.. not sure exactly what is going on.. i did drop my fone and it have a dent but this can not be the reason why?

 

[breathmints]

why is my backup assisant not working? can someone help me? it does not sync