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MAC address cloned after Virgin update. How to correct?

HasH_BrowN

Android Expert
I have a Virgin mobile and wife has a Data Done Right, both LGLS660 Tributes. She and I received the ZV6 updates for our devices. I declined because I'm running deodexed rom, because of the incompatibilities. She updated. Soon after there were network issues with WiFi. After countless hours of searching forums and troubleshooting I found out that her device had cloned my devices MAC address. She did a factory reset, restored a backup, did the ##72786# reset. Nothing. In fact her phone number had gotten changed to 0000000XXX.
Any help or direction to head in would be great. I am at a disatvatage as to how to handle this.
 
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