Mail has stopped unexpectedly - HTC

[Uwhojega Obote Williams]

Replying my emails problem has been resolved with this fix recommended. it is well appreciated.

 

[saltire]

^^^^ couldn't agree more (edit: with Crashdamage). Understand that this "fix" means you are likely uninstalling a security update or patch to the webview component.

 

[Tour Meg]

Brilliant - thank you! Fixed problem on M8s.

 

[craig mac tools]

Worked great for me ....Thanks for the help!

 

[Handyandy1]

Dred Llama, you're an absolute star. It worked perfectly after following your instructions. Many many thanks

 

[OCELOT26]

Hi all,

Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.

Hope that helps anyone so you don't have to wipe a phone twice like I did.

Fantastic, for once had a problem same as on thishere with my new m8s, mail crashing, found this, saw an answer tried it, actually worked straight away.... youre a star just saved me a big headache thinking about having to factory reset again..... and again...... and possibly again......aggggh!! thanks a lot, mail now works.

 

[iim1rmg]

Hi all,

Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.

Hope that helps anyone so you don't have to wipe a phone twice like I did.

Hi all,

Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.

Hope that helps anyone so you don't have to wipe a phone twice like I did.

OK- It's now May and as far as I know, this is still a problem. I let it update a couple of weeks ago and, sure enough, email quit working correctly on my HTC. Backed out the updates, and email works again. Android Sstem Webview gets used by lots of things so, it would really be nice to get the latest version and still have mail work. As often as updates get pushed, one would think HTC would have a fix in less than three months.

 

[Ife4lv]

Hi all,

Recently had issue with my phone's built-in mail app. Any account that was attached to it would crash anytime I tried to reply to an email. I would get the following message: "Mail has stopped unexpectedly. Would you like to send an error eport to HTC? This will help us improve our products." I ran the gamut with this thing. I removed the accounts and then re-added. You can't uninstall the mail app as it it part of the operating system. Got on with T-Mobile and they suggested backing up and doing a factory reset. Did that, same problem after reset. Got on with HTC, they said I needed to reinstall the operating system. Did that, problem with email still present. Finally found a post that said an update was to blame for the whole thing. Click on the Play Store App, go to My Apps and Games, then look for an update called Android System WebView. Uninstall the update. As soon as I did that, mail worked normally again.

Hope that helps anyone so you don't have to wipe a phone twice like I did.

Thanks, It worked. I look like a King when I fixed my boss's phone in less than 5 minutes. *Thumbs up*