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Welcome to the forum! Have you tried taking the battery out for a few minutes to see if that helps? If that doesn't work, you might have to try a factory reset, which would put your phone back to an out of the box state.I had a problem with my phone about 1 month after i bought it. the phone died but never would come back on had to get a new one (of course i had to pay another $150 ) now im havein problems with this one it keeps haveing a pop up saying force close and no one seams to be able to fix it GGRRRR