Help Messaging: Help

[gruzalskigr]

What does the red 'clock' icon over the message envolope mean? My messages aren't being being sent, and I don't know why. (I just got my Epic.)

 

[Kelmar]

Mms or Sms? The symbol means that it didn't send.

 

[gruzalskigr]

Do you know why itg would't send?

I'm clicking the messagving icon.

 

[gruzalskigr]

I can send a pic, but my text doesn't send.

 

[Kelmar]

Is your 3G on and Wifi off?

 

[gruzalskigr]

Wi-Fi is not connected. 4G is checked, but I d

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on't have 4G; it appears that 3G is on.

 

[Kelmar]

Try turning off 4g... just to eliminate that possibility. So to confirm, you have the 3G logo at the top notification bar?

Try clicking/holding the message that fails to send, click edit and try resending it.

 

[gruzalskigr]

I turned off 4G (now everything is off in Wireless&Networks). Edit/send didn't work. Creating/sending a new text didn't work.

 

[Kelmar]

So, to confirm, the top of the phone still has the 3G logo at the top of the phone, right?


Try power cycling the phone? Update PRL/Profile?

If those don't work you'll need to check with Sprint and see if there is an outage in your area. If not, they'll probably have you do a hard reset.

 

[gruzalskigr]

Yes, the 3G icon logo on the top of the phone is on.

I powered off the phone and then turned it back on . . . and I was able to send a text. Thank you. This has been a very frustrating few hours.

Should this work with my Wi-Fi and 4G turned on?

 

[Kelmar]

If your wifi is on and connected, it won't send.

Not sure about 4G as I don't live in a 4G area.