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Root mic not registering sound

R

randmrok

Newbie
having weird issue with my ladies phone , the mic isnt picking up any sounds, she says she didnt drop it or anything , im just wondering what it could be
 
At first blush it sounds like a hardware problem, but just in case you might try these things.

1) Any apps updated just before the problem started? If so, try deleting the app(s) to see if the problem goes away.
2) Reboot the phone.
3) Do a live battery pull (remove the battery while the phone is turned on).
4) The ever-popular factory reset.
 
mhotovec said:
At first blush it sounds like a hardware problem, but just in case you might try these things.

1) Any apps updated just before the problem started? If so, try deleting the app(s) to see if the problem goes away.
2) Reboot the phone.
3) Do a live battery pull (remove the battery while the phone is turned on).
4) The ever-popular factory reset.
Click to expand...

ima give the factory reset a try , but im not sure how to do it with a rooted phone, because her trackball is not working so when i go to the recovery screen i cant select the wipe.....any ideas?
 
go to menu > settings > privacy.
Yep, that's a darn strange place to find 'factory data reset'.

BTW, this won't remove the current ROM, it just will set it back to a just-flashed state.
 
I believe that would be the next step. You'll have to call in to their helpdesk, and they'll most likely have you do another factory reset (*I* think they're paid a bonus on how many factory resets they can have people do in one day :) ). Once you can prove to them that didn't fix the problem they should send out a replacement phone.

BTW, I'm under the impression that this phone is not rooted, but if it is you'll need to unroot before sending it back - and it would be best to do it before calling them, in case they ask you about build numbers or something like that.
 
mhotovec said:
I believe that would be the next step. You'll have to call in to their helpdesk, and they'll most likely have you do another factory reset (*I* think they're paid a bonus on how many factory resets they can have people do in one day :) ). Once you can prove to them that didn't fix the problem they should send out a replacement phone.

BTW, I'm under the impression that this phone is not rooted, but if it is you'll need to unroot before sending it back - and it would be best to do it before calling them, in case they ask you about build numbers or something like that.
Click to expand...

actually the phone is rooted, i was able to get this done with some help and turorials, i will need help with getting it unrooted.
 
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