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Help mms problems

vide infra

vide infra

Well-Known Member
anytime i try and send an MMS through handcent i get "generic message failure" in the status bar. If i try to send through the native app i get nothing. just acts like it sent. i can receive mms from people on ATT/Verizon just can't send. I did a factory reset just to see if any apps were interfering with it and still have the same problem.
 
ok this is WEIRD but i figured something out...the only thing it WONT send is a picture taken by the incredible. i sent a couple pictures i transferred from my old phone as well as a video i took with the incredible and they all sent fine. this is ****ing confusing as hell
 
Do you guys have the quick settings app installed? Both my wife and I had this installed and experienced the same issues to varying degrees. I would get similiar erros whether sending or receivng MMS and she only when receiving.
The difference seemed to be that I actually tried turning the mobile network off via the app and she had not. I tried troubleshooting and repairing apn through various methods I found in this and other forums but none worked permenantly.
We ended up getting replacements for both phones from VZW after hours of going thru there various levels of customer and tech support. There is a warning on the app description but reading is fundamental :). Both new phones now work perfectly.
I hope this helps.
 
scottie24 said:
Do you guys have the quick settings app installed? Both my wife and I had this installed and experienced the same issues to varying degrees. I would get similiar erros whether sending or receivng MMS and she only when receiving.
The difference seemed to be that I actually tried turning the mobile network off via the app and she had not. I tried troubleshooting and repairing apn through various methods I found in this and other forums but none worked permenantly.
We ended up getting replacements for both phones from VZW after hours of going thru there various levels of customer and tech support. There is a warning on the app description but reading is fundamental :). Both new phones now work perfectly.
I hope this helps.
Click to expand...

yeah i think it must be a quicksettings thing. ugh. i've factory reset 3 times now and it still work work. the weird thing is that it WILL send pictures....just not ones taken with the Incredible's camera. It will send videos though. So strange...
 
I uninstalled quick settings and tried the factory reset on both phones several times but ultimately needed to get them replaced but this happened with all pics, not just those taken with the Inc. Also happened with incoming messages from mulitple carriers.
Hopefully your issue isn't as bad as mine but the developer is aware, was answering me until I captured a file and e-mailed it to him as per his instructions. I sent it to him and never heard from him again.
 
was on hold for 10 min and dude just gave me the number to HTC tech support
ugh.gif
 
vide infra said:
was on hold for 10 min and dude just gave me the number to HTC tech support
ugh.gif
Click to expand...

They tried that with me too but I reminded them that I pay them for service not HTC. They called HTC while I was on hold and came back with, "try a factory reset". Don't bother, call VZW right back.
 
My phone does this as well, says it failed but it then goes through. Is this a phone problem or an app issue? I do not have quick settings installed or at least I do not see it anywhere although i may not have seen it if it wasnt listed under the manage apps option
 
well after talking to Verizon AND HTC (htc was EXTREMELY helpful and nice) i'm getting a new phone shipped out to me because they think i am having a hardware problem.
 
vide infra said:
well after talking to Verizon AND HTC (htc was EXTREMELY helpful and nice) i'm getting a new phone shipped out to me because they think i am having a hardware problem.
Click to expand...

Awesome!!! Doubtful as this only became an issue for me after installing quick settings, mms worked fine prior but whatever it takes. :)
Hoped I was helpful
 
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