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Mobile Phones Direct

cupidstunt

cupidstunt

Newbie
Anyone had a defective handset with them?

I called to try and get a replacment but as it was longer than 14 days (16 days in total) since the contract started they will not replace the phone and have advised me to contact HTC.

I have done this and now have to send it for repair which means an estimated 7 working days without a phone!!!! :mad:

Don't all UK consumers have the right to a replacement product within 28 days of purchase (if it's not fit for purpose).

I am now going to have a repaired handset less than 3 weeks after buying it brand new.
 
Screen freezes up constantly and it keeps randomly restarting.

Have factory reset it a couple of times but no difference.
 
The Sale of Goods Act says that up until 6 months after purchase it's up to the retailer to prove that there was nothing wrong with the product if they're refusing to repair/replace it. After 6 months, it's up to you to prove that there was something wrong with it.

Quote that and they'll probably be more cooperative ;)
 
Dealing with mpd is a pain in the proverbial they do not want to know when there is a problem. I had a problem after a month with an n900 and all they kept saying was It's over 14 days we won't help fortunately I got in touch with Nokia and they sent a brand new phone within a week. I will never use mpd again nor could I recommend them to anyone else. I had to quote the sale of goods act to them to get anywhere if it was not for Nokia I am sure this would have carried on until I had got solicitors involved. Mpd customer service is the worst I ever had the misfortune to deal with.
 
erayzer said:
Dealing with mpd is a pain in the proverbial they do not want to know when there is a problem. I had a problem after a month with an n900 and all they kept saying was It's over 14 days we won't help fortunately I got in touch with Nokia and they sent a brand new phone within a week. I will never use mpd again nor could I recommend them to anyone else. I had to quote the sale of goods act to them to get anywhere if it was not for Nokia I am sure this would have carried on until I had got solicitors involved. Mpd customer service is the worst I ever had the misfortune to deal with.
Click to expand...

The problem is that most people don't know that they're actually covered by law. The Sale of Goods Act says that if a product breaks down within what would be considered a "reasonable amount of time" then the retailer has to replace it. Obviously if you dropped the phone that would be a different story, but if your phone is in pristine condition, the retailer wouldn't have a leg to stand on in Court. They probably wouldn't let it get that far though.

A "reasonable amount of time" is debatable, but you'd expect a phone to last for the duration of your contract at least.
 
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