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Help Model Code
- Thread starter miss_vickies
- Start date
miss_vickies
Android Enthusiast
no its a pull down menu with codes like:
sgh - i317tsmbmc
sgh - i317zwmbmc
i dont know what those are... my model number is sgh-i317m
took out battery... looked in About section... NADA with anything close to those letters....
miss_vickies
Android Enthusiast
just got one from the samsung live chat help... but now my serial number is apparently invalid... seriously?
something so simple became so frustrating
drexappeal
Extreme Android User
Not sure if you did it like this, but when I tried putting in the serial number, the reason it didn't work is I followed exactly how it was listed (with spaces). After I took out the spaces, it worked perfectly. Hopefully, that was the issue there. Let us know if that works.
ScandaLeX
Wasn't Me
Model # - It's also on the box your phone came in.
Bottom of box. First row of numbers on the left starting with SGH and whatever the rest of it is. Don't use spaces. (the model # is the carrier code for that phone). Each carrier uses a different #.
Also on the box. Its the MEID - HEX #
Mine was also invalid because I was entering the wrong set of numbers.
ScandaLeX
Wasn't Me
It's based on carrier. If I'm in Sprint I can't use an AT&T model number.
Personally I think Samsung's registration page should've been more forward thinking instead of all the confusion it provides.
Yukifranc
Newbie
Hi miss_vickies, alternatively you may wish to remove the back cover & battery, you should be able to find it there. There's where I found mine too
miss_vickies
Android Enthusiast
hey guys thanks for your help... while finding my model code was a challenge, i did it lol...
however, serial number (no spaces) still says is invalid.... confirmed with samsung tech that serial number is valid and should work...
such a simple task became SO difficult for no reason!
and i agree... they should be more user friendly in terms of Model Codes and such...
however, serial number (no spaces) still says is invalid.... confirmed with samsung tech that serial number is valid and should work...
such a simple task became SO difficult for no reason!
and i agree... they should be more user friendly in terms of Model Codes and such...
miss_vickies
Android Enthusiast
just tried again... still invalid.
*cries*
*cries*
drexappeal
Extreme Android User
And you definitely input the serial number without spaces?
miss_vickies
Android Enthusiast
yes
i actually dont have any spaces on my device or back of the phone so i didnt input them to begin with...
so what ended up happening, i was talking to samsung tech via live chat and she registered my phone herself, cause everything she asked me to try didnt work... and so now it doesnt show in my My Samsung account... she gave me a reference # instead to give out if i have issues with it...
annoying. no 50% off... no device on my samsung account... gahh. :hmpf:
drexappeal
Extreme Android User
So sorry to hear that. Should've been WAY easier than that. Have you purchased anything from Samsung yet?
miss_vickies
Android Enthusiast
i got a case when i got the phone and got 50% in the store...
but i want other things to use 50% off on.
this should have been easy, but since the day i ordered this phone it hasnt been haha...
ScandaLeX
Wasn't Me
Did you try registering your phone from the phone like I suggested it? I did the screen shot so you could see what the registration page would look like on your phone.
PeterNorman
Lurker
Hello!
I received this explanation of the model code and product registration problem from a very helpful guy at Samsung Customer Care:
"For registering Samsung cell-phones, a model code is required. The model code can be determined from the carrier network that is being used by the cell-phone. Different carriers have different model codes for each cell-phone model. However, once you have a carrier assisgned to your cell-phone as per the SIM card, the cell-phone should be able to get registered."
So, in order to use Samsung's online product registration service, your phone must be activated on a carrier. Based on this, NeoGrandizer's post below (post #24) about the model code relating to the CSC region code appears to be correct!
-peter
I received this explanation of the model code and product registration problem from a very helpful guy at Samsung Customer Care:
"For registering Samsung cell-phones, a model code is required. The model code can be determined from the carrier network that is being used by the cell-phone. Different carriers have different model codes for each cell-phone model. However, once you have a carrier assisgned to your cell-phone as per the SIM card, the cell-phone should be able to get registered."
So, in order to use Samsung's online product registration service, your phone must be activated on a carrier. Based on this, NeoGrandizer's post below (post #24) about the model code relating to the CSC region code appears to be correct!
-peter
IMEI code under the battery. Also on the box but check under the battery to make sure you are registering the right number
NeoGrandizer
Android Expert
There is an issue with Samsung Canada's product registration page. I had a problem with the Note 10.1 where the code and serial number were not working. The only product I was successfully able to register was my original Note. The email I received from Samsung stated they were aware of this issue with invalid model code and serial number. The only way to register was to email them back with the details for them to manually enter it into my account. They also stated registration was not required for warranty purposes. The warranty is still valid with or without product registration.
NeoGrandizer
Android Expert
It looks like the last 3 digit codes pertain to the CSC region code the phone belongs to.
BMC = Bell
RWC = Rogers
TLS = Telus
Not sure what BWA is. Maybe Wind/Mobilicity.
BMC = Bell
RWC = Rogers
TLS = Telus
Not sure what BWA is. Maybe Wind/Mobilicity.