Help Moment Battery Problems

[banban]

Hi there, my mother has the Sprint Moment, and for the past couple days her battery has not been working properly...she keeps her phone plugged in, however her phone does not charge. The battery remains below 15%. Today she even went to Sprint and got a new battery, but the problem persists.
Any ideas? Could she just have a lemon of a phone?

Thanks!

 

[globalninja]

Is she running stock 1.5?

 

[9Nails]

Might be a bad charger. My daughter's Moment charger totally died. She had to use mine.
She might try charging through the USB cable.

 

[banban]

Yes she is running stock 1.5

 

[dreze88]

Is it CL14 or CJ05 (I believe)? Cl14 should have much better battery performance. You could try to reflash it or just ask Sprint to give you a new one, lemons happen in anything you buy sometimes.

 

[zcarman]

First thing I would check is the widget you are using for the battery meter. You mention a specific % of battery instead of just the color indicator that is standard, so I assume that a widget has to be in play.

I used one that was 'compatible with 2.0+' the first time without knowing it and it never registered correctly - and would often FC leaving the gauge stuck where it closed (most often 50% on the one I was using) even though the battery continued to drain in the notification bar.