Help Moto G is useless after the Android 6.0 update

[tmn0627]

My Moto G 3rd Gen was already pretty laggy ever since I bought it in mid December, but after updating to Marshmallow, it is now almost completely useless. 90% of the time it takes me 2-3 minutes just to open the phone from the lock screen. Forget running any apps, as again it takes several minutes just to get them open. And whenever I have an incoming phone call, the phone completely freezes up and the screen stays black. I always have to call people back because I miss their calls.

I have tried rebooting the phone, I have been using the Clean Master app, no real progress through either of those. I was using the 1st Gen Moto G before this one, and even it ran better.

Has anyone else had the same problem? Can anyone offer advice? Is this unusual and should I try to get the phone replaced?

 

[tube517]

Clean Master is garbage. Uninstall that right away. That does nothing for your phone.

It's highly recommended to do a factory reset (before) or immediately after doing an OTA update, especially a major one like Marshmallow.

Factory resets will erase your apps and data. Make sure your contacts and photos are backed up. Use an app like Helium to help you backup

 

[kate]

Before doing a factory reset I would recommend clearing the cache partition, it will not erase your files and can solve many issues, especially after upgrading Android.

Moto G 2015 3rd Gen Clear Cache:
https://motorola-global-portal.cust...prod_answer_detail/a_id/105527/p/30,6720,9390

 

[rurocking]

We have a Moto G3 with 8GB. Before and after the update the phone runs very well and everything very snappy. Don't play games on it just light stuff like mail, weather, and browser.

 

[tmn0627]

Thanks all. I have uninstalled Clean Master and cleared the cache. Seems to be doing better!

 

[Thom]

Wipe Cache Partition is always a good idea. Clean Master is always a very very bad idea.

For a major update like Kit Kat to Lollipop I always do a Factory Data Reset after the update and reinstall apps. Pixel Phone Pro, Nova Launcher Prime, and Tasker have backup/Restore capabilities that take care of 95% of my settings.

For a minor update I do a Wipe Cache Partition after the update.

It is debatable ... of course ... I do a Wipe Cache Partition every Saturday as part of weekly maintenance. 99% of performance problems are the result of a fragmented/corrupted cache.

... Thom