• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Root Motorola Camera/HDMI Petition

jjohn7293 said:
THIS IS MY LETTER TO MOTOROLA:


Dear Motorola Mobility,

I am writing in reference to one of your devices that have left me somewhat "in the dust", and has been an example of what someone can expect from Motorola's customer care.

The Motorola Triumph, an Android smartphone with exceptional memory and processor speeds, has been abandoned by Motorola in terms of technical support and software upgrades.

If this is what I can expect from Motorola in terms of customer appreciation, then I can assure that I will never again purchase a Motorola branded smartphone. However, despite Motorola's lack of effort to impress me, my faith in Motorola can yet be restored.

Please release the source code for Camera/HDMI for the Motorola Triumph.

The above request is the single most important thing I can ask you to do for me, a (valued?) customer of yours. Please acknowledge my request, and see fit to release the source code.



My sincere thanks for your time and consideration,
John H.




REPLY:

Dear John,

Thanks for reaching out to Motorola.

We do apologize for the inconvenience. Do not worry, we will do our best to assist you on this.

Regarding your concern, we are still and will be supporting the Motorola Triumph phone. For the source code, we do apologize but we do not have such information or file. However, to assist you better, please verify why you want the source code for Camera or HDMI.

Please respond to this email in 24-48 hours for further assistance. We would also want to let you know that you can call us at 1-800-734-5870 (Android Support) from Mondays-Fridays from 7AM- 10PM and Saturdays and Sundays 9am-6pm CST. If this is not an option and the case was closed, you can still email us and provide us with the reference number so we can cross reference and proceed to the next step.

We hope that you find this information useful and we look forward to assisting you in the future.

For information about Motorola products and services, please visit us at Motorola Home - Motorola USA

Thank you for contacting Motorola e-mail support.

Best Regards,

Brian


WE AS A COMMUNITY SHOULD REPLY. PLEASE EVERYONE GET BACK TO ME SOON WITH YOUR UNIVERSAL REPLY... KEEP IN MIND IT WILL BE SENT FROM MY EMAIL.
Click to expand...

Here's my take on it:

The phone's operating system, Android 2.2, and the related software, will officially not be fixed or updated by Motorola. Aside from the fact that this phone is less than a year and a half old and has never received any software updates and is on an outdated operating system, the phone has been plagued by numerous software issues, such as the GPS not functioning properly.

The Android development community has made many great strides in fixing and even improving the Triumph's software, however, the attempts always faced a major roadblock: the software for the camera and HDMI. While Motorola officially decided not to provide further support for this product's software, the community would like the opportunity to make some improvements. The source code for the aforementioned components would make this opportunity possible, and would allow the customers of this orphaned Motorola product to experience the best this phone could offer.

Your cooperation would be highly appreciated and would help restore some faith in Motorola's support of its products. Thank you.
 
Just a side note guys and girls, our phone was not put together or probably even coded by Motorola, that is why they said they don't have it on file. It is FIH that has the source code we need, I know for a fact that the camera is FIH, cause in all the variant kernels, they use fih_camera_parameter.c and other FIH tagged files. We are missing things from the source code Motorola released like, a frameworks base folder "fihtdc", that we can grab prebuilt from the Stock framework, but that is only one of the many things. But going through all of the code, and I mean tons of code, the only other stamp other than FIH is FXPCAYM like:
[HIGH]#FXPCAYM-141: Fix branding
#VMU wants "Virgin Mobile" for the values below. I can't get the makefile PRODUCT_PROPERTY_OVERRIDES value to treat spaces nicely so I'm putting them here
ro.cdma.home.operator.alpha=Virgin Mobile
gsm.operator.alpha=Virgin Mobile[/HIGH]Now FXPCAYM may be Motorla, I can't find any info about that tag. So judging from lines like that scattered about, VM didn't even write there own code.

I would have to say that Foxconn is the only people that have, and have rights to, the source code that we need.

I'm not trying to rain on anyones parade by any means, just trying to put what I see on the table. The thing is, all of the cdma or wcdma variants of our phone are all stuck on 2.2 except the Sharp 2.3.5, but we have yet to get it to work on our phone yet. I just wanted to put this out there, as Motorola may not even be able to help us. Good luck though and hopefully we can get the camera working soon.
 
g60madman said:
We have already responded as community through our petition

Petition | Motorola: Release Camera, and HDMI source code | Change.org

Hundreds of quality response have been listed. It's amazing!!!
Click to expand...

Yes and I am not trying to take away from the fact, but simply trying to emphasize our problems to Motorola. Once enough signatures have been reached, we shouldn't have any problem getting source. Despite they don't have the source, it had to have come phrom somewhere... unless we have a demon phone that is hell bent on no updates... :vamp:
 
quikky said:
Here's my take on it:

The phone's operating system, Android 2.2, and the related software, will officially not be fixed or updated by Motorola. Aside from the fact that this phone is less than a year and a half old and has never received any software updates and is on an outdated operating system, the phone has been plagued by numerous software issues, such as the GPS not functioning properly.

The Android development community has made many great strides in fixing and even improving the Triumph's software, however, the attempts always faced a major roadblock: the software for the camera and HDMI. While Motorola officially decided not to provide further support for this product's software, the community would like the opportunity to make some improvements. The source code for the aforementioned components would make this opportunity possible, and would allow the customers of this orphaned Motorola product to experience the best this phone could offer.

Your cooperation would be highly appreciated and would help restore some faith in Motorola's support of its products. Thank you.
Click to expand...

Thank you! Very nice!!!
 
my take would be to also lavish praise on the phone. (sd card, becoming a rarity, ease of rooting and customizing, looks, iconic) seriously, with this ics, i have no desire whatsoever to get a new phone. not even the sgsII.

perhaps a more well-heeled user could donate a phone running cm9 to send with the petition. i can't imagine what a side-by-side comparison with the stock experience to the unititiated would be like.
 
Gladly signed this petition! I'm happy to help MTDEV in any way possible. G60 and the crew have had a major impact on my decision to keep this phone. Guys (and girls, if there are any) thank you for all your help!
 
Beautifully written! Might it also be worth mentioning the folder that filled up with alog files as a pretty major software issue?

Other than that, I'd leave this just the way it is. quikky has some serious writing chops.
 
To get a little more fire on the flame I contacted the Library of Congress. My hopes where to get members of Senate or Congress to sign our petition based on the fact they supported the unrooting of cell phones. Here is what I got back. Since I am not a lawyer type I am hoping others can shed some light. Based on the response it sounds like the Librarian of Congress is the one that made the changes?

g60madman said:
ALCON,

I am looking for more information regarding who signed this or if there where members of Congress or Senate that where needed to approve this change. Any information would very helpful.

LIBRARY OF CONGRESS
Copyright Office
37 CFR Part 201
[Docket No. 2011-7]
Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access
Control Technologies
AGENCY: Copyright Office, Library of Congress.
ACTION: Final rule.
Click to expand...

Law Library of Congress said:
This is in response to your inquiry about the authority for 37 CFR 201.

Each section of the Code of Federal Regulations (CFR) contains two important citations. One is the citation to the Federal Register in which the rule was initially published. The other citation is to the law which gave the agency in question the authority to issue a a rule or regulation. With regard to the document to which you have referred, this information appears on page 19 after the preamble. The authority for this rule, 37 CFR 201, comes from Title 17 of the United States Code, section 702, usually cited as 17 USC 702. This law states: "The Register of Copyrights is authorized to establish regulations not inconsistent with law for the administration of the functions and duties made the responsibility of the Register under this title. All regulations established by the Register under this title are subject to the approval of the Librarian of Congress." Information on the organization and general responsibilities of the Copyright Office and the Copyright Register can be found in 17 USC 701: see < 17 USC 701: The Copyright Office: General responsibilities and organization >.

In the case of the document you have referred to, this is a copy of the final rule which was published in the Federal Register on October 26, 2012 which is noted at the bottom of the document: see < http://www.gpo.gov/fdsys/pkg/FR-2012-10-26/pdf/2012-26308.pdf >. This rule will appear under 37 CFR 201 in the 2013 edition. The Code of Federal Regulations is published annually and final rules which appear in the Federal Register in 2012 will appear in the 2013 edition of the CFR.

We hope this information has been useful.
Public Services Division
Law Library of Congress
Click to expand...
 
g60madman said:
To get a little more fire on the flame I contacted the Library of Congress. My hopes where to get members of Senate or Congress to sign our petition based on the fact they supported the unrooting of cell phones. Here is what I got back. Since I am not a lawyer type I am hoping others can shed some light. Based on the response it sounds like the Librarian of Congress is the one that made the changes?
Click to expand...

From what you have there it was a bureaucratic rule making process not an act of congress that established this final rule, I can understand the confusion because the rule was established by the Library of Congress, this is a bureaucratic agency not to be confused with Congress. It was not an amendment but a bureaucratic rule
 
As of right now, we have 575 signatures.

The petition site says we reached the 500 mark on November 22nd. What happens now with that petition? Who does it go to?
 
You must log in or register to reply here.
Back
Top Bottom