Help Motorola Device Manager not working

[Cameron Frye]

Hello - I bought my first Android phone - The Droid Turbo - last night and I have been playing with it all day. I cannot seem to get the Motorola Device Manager to work. I downloaded the software and installed it, then plugged in my Droid. When I did that, the icon that is supposed to appear in the system tray was not there and the icon on my system still says CD Drive (G Installer. I click that and a pop-up window appears that shows the Device manager downloading. It stops halfway through and I click the Install Now button. The pop-up window disappears, but the Device manager never shows up.

How do I get my computer to recognize my Droid so that I can transfer music and other files to the Droid?

 

[doogald]

Do you have any anti-virus software installed? Try disabling it and then re-install the software. (I don't have a Windows computer but I believe that I've read before that AV software is a common problem installing this...)

 

[Cameron Frye]

Thanks. I tired it and it did not work. I finally just broke down and bought DoubleTwist Pro for $8.99. It is totally worth the investment. I wish companies would not put their own bloatware on my devices like Device Manager.

 

[batwings1]

Have you tried accessing device manager through the play store online? Try going play.google.com then click on the setting gear icon and select android device manager. That's how I access it via a computer (no additional software to download). Worth trying that way.