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No, the rep you spoke to was clueless, as is the case with the majority of Reps. And it has nothing to do with this particular phone, all Android smartphone running Google's JB 4.1 OS can not store any Google App Store apps on their external micro SD cards, you can store anything else on it, but anything loaded from the App Store goes directly to the phones internal storage, that goes for ALL Android smartphones with JB 4.1 and newer.
Although I haven't actually tried using the Amazon app store I don't believe that you can.so, this is the first time ive heard it mentioned that it is a Google App Store thing that does not let you transfer to SD Card.....
Now, assuming this is true, does that mean that you can transfer apps to the SD Card if you download apps from the Amazon app store???
It's not the app store that's the problem, it's that android itself doesn't allow you to move them by nature, and developers don't code the apps to have the to install to SD. Even if you could move them to the SD card once rooted, it can results in problems.