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Help My Htc Desire is deleting my text messages!
- Thread starter erixxxx
- Start date
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- htc desire
Hi,
This happened to me two days ago. After reading through the whole thread, one of the replies (on the previous page) clicked with me.
Just before this happened I got a message on my phone saying 'Running out of Memory on Phone'. I of course was busy and ignored it.
But it seems this was the issue and the phone has automatically deleted what it thinks was non-essential stuff to create enough memory for it to run. Either that or the lack of memory crashed something irreversibly.
The HTC Sense trick works (only if you previously used HTC Sense) because it restores the backup of your messages (somewhat slowly) from their online backup centre.
Same if you restore a backup created by a backup app.
However - you will continue to have this happen again almost straight away if you do that as you'll fill your memory up again.
SOLUTION:
1-Move every app to SD that you can
2-Delete all those apps you don't use any more
3-Spring clean your messages and/or
4-Setup the Gmail sync as suggested above and then DO set up some auto delete options to remove old messages (as they will now be backed up). Or use an app to delete old messages occasionally.
Hope this helps.
This happened to me two days ago. After reading through the whole thread, one of the replies (on the previous page) clicked with me.
Just before this happened I got a message on my phone saying 'Running out of Memory on Phone'. I of course was busy and ignored it.
But it seems this was the issue and the phone has automatically deleted what it thinks was non-essential stuff to create enough memory for it to run. Either that or the lack of memory crashed something irreversibly.
The HTC Sense trick works (only if you previously used HTC Sense) because it restores the backup of your messages (somewhat slowly) from their online backup centre.
Same if you restore a backup created by a backup app.
However - you will continue to have this happen again almost straight away if you do that as you'll fill your memory up again.
SOLUTION:
1-Move every app to SD that you can
2-Delete all those apps you don't use any more
3-Spring clean your messages and/or
4-Setup the Gmail sync as suggested above and then DO set up some auto delete options to remove old messages (as they will now be backed up). Or use an app to delete old messages occasionally.
Hope this helps.
Since I deleted HTC Sense for the second time, though, the problem has still happened (as someone else previously stated) so it's not that. Also, I've never had the 'Running out of memory on phone' message.
I've not heard back from @HTC's Twitter people after I pointed them to this thread, however.
The Gmail SMS thing never worked for me because it backed up over 9000 over time and when I tried a restore, it got to around 2,600 and ground to a halt. Tried it 2 or 3 times.
Hi DVDfever,
It could be that your memory is still so full it can't restore everything. Either way, might be worth deleting some apps/messages or moving apps to sd and trying again. If you have app brain installed its easy to move apps to sd - just look at your list of apps and click on everything that says 'on phone'.
I'm not 100% sure that memory is the issue, or that other times I would even receive the warning first, but I don't think its a coincidence that the first time I got that message was followed by this issue!
If it is lack of memory it means this is not a HTC issue. It is a bug with Android in that rather than bringing up some screen stopping the phone functioning until you choose which messages to delete - it decides for you, by clearing everything.....
great....
It could be that your memory is still so full it can't restore everything. Either way, might be worth deleting some apps/messages or moving apps to sd and trying again. If you have app brain installed its easy to move apps to sd - just look at your list of apps and click on everything that says 'on phone'.
I'm not 100% sure that memory is the issue, or that other times I would even receive the warning first, but I don't think its a coincidence that the first time I got that message was followed by this issue!
If it is lack of memory it means this is not a HTC issue. It is a bug with Android in that rather than bringing up some screen stopping the phone functioning until you choose which messages to delete - it decides for you, by clearing everything.....
great....
leonthorne
Lurker
Just happened to me for the second time.
Both times the cause seems to have been the receipt of a junk text. No idea why that would be a factor, but I never receive anything other than personal texts and the two times I have had a spam one all my other txts have spontaneously disappeared.
Both times the cause seems to have been the receipt of a junk text. No idea why that would be a factor, but I never receive anything other than personal texts and the two times I have had a spam one all my other txts have spontaneously disappeared.
This problem has just happened to me for about the 5th time, it is beginning to get extremely fustrating and most defo has nothing to do with any memory or text limits.
I sometimes aren't even at my phone and I come back to find them all deleted..i later get a text that is blank and in the received from box simply shows a funny smiley, containing a @ symbol.
The past couple of times have been worse as they vanish and I am then not able to send a text...its been like this for 6hours now...i need to be able to send a text with the darn thing!! Has anyone had this problem for it and have any idea on what to do with it?? Im going away in a day and dont know what to do with it!
Thanks
I sometimes aren't even at my phone and I come back to find them all deleted..i later get a text that is blank and in the received from box simply shows a funny smiley, containing a @ symbol.
The past couple of times have been worse as they vanish and I am then not able to send a text...its been like this for 6hours now...i need to be able to send a text with the darn thing!! Has anyone had this problem for it and have any idea on what to do with it?? Im going away in a day and dont know what to do with it!
Thanks
ChrisBirkett
Newbie
Haven't had this on my Desire Z... doesn't restarting fix it?
Mine is a Desire Z too, i tried restarting it and taking the battery out and nothing worked. This morning it is back up and working though..only took it 13 hours lol.
Thanks for the suggestion. Just checked the phone and it says 630Mb available space and that's on the phone itself. That should be plenty, shouldn't it?
On the card is 4.75Gb out of 7.39Gb total, in case you need that.
Hi All,
So it looks like I am joining a very long list of people who have checked their messages only to realise they are no longer there!
I am just wondering if anyone has heard anything with regards to this?
I have just a plain old HTC Desire - and this is the first time it has happen. I have tried the whole turn off turn on thing but to no luck.
Hoping someone can shed some light on this issue?
So it looks like I am joining a very long list of people who have checked their messages only to realise they are no longer there!
I am just wondering if anyone has heard anything with regards to this?
I have just a plain old HTC Desire - and this is the first time it has happen. I have tried the whole turn off turn on thing but to no luck.
Hoping someone can shed some light on this issue?
Same just happened to me. I opened up messages app, and all messages except the last two were gone. Apparently no solution from HTC exists, no guarantee that it will not happen in the future, and if you call them they feed you bullshit. I have HTC Desire, android 2.2. I guess I am buying Ericson or Samsung the next time. This is just the sort of things that just is not supposed to happen with a mobile phone.
Can anyone beat losing texts twice in two days?
When are we getting Android 2.3?
Just registered on here to vent about the same thing happening to me this morning. So very irritating, I've only had the phone ten days! I contacted HTC support and they replied with the following:
"Thank you for contacting HTC.
It sounds like you might have got a software bug on your device that has caused your text messages to get deleted.
Unfortunately we have no way of restoring your texts. Although sometimes we have experienced that some of the texts come back the next day. But this is unfortunately not always the case.
I would recommend that you for future reference download a sms backup application from the android market. This will make sure that you always have text messages backed up.
Now I first recommend that you perform a soft reset on your device. Hopefully this will prevent the same thing from happening again. Please do the following:
Whilst your device is still turned ON, remove the back cover and take out the battery. Do NOT turn the device OFF before you remove the battery. Leave the battery for 4-5 minutes before you insert it again.
Then you can try to start your phone as normal.
The problem should not happen again.
Another option you can try is to actually perform a hard reset on your device. This will remove all potential software bugs that might have occured on your device.
Please let me know if you would like the correct instructions to perform a hard reset.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11GBCW31ENA000879.
Sincerely,
Hanne
HTC"
It really isn't good enough for HTC to say "download an app" if it's to correct a fault in their product.
I'm wondering if this is enough of a fault that I can return the handset. It's a non-contract Desire Z. I would say this message loss was a fault, although whether the company I bought the phone off would say that is another matter.
"Thank you for contacting HTC.
It sounds like you might have got a software bug on your device that has caused your text messages to get deleted.
Unfortunately we have no way of restoring your texts. Although sometimes we have experienced that some of the texts come back the next day. But this is unfortunately not always the case.
I would recommend that you for future reference download a sms backup application from the android market. This will make sure that you always have text messages backed up.
Now I first recommend that you perform a soft reset on your device. Hopefully this will prevent the same thing from happening again. Please do the following:
Whilst your device is still turned ON, remove the back cover and take out the battery. Do NOT turn the device OFF before you remove the battery. Leave the battery for 4-5 minutes before you insert it again.
Then you can try to start your phone as normal.
The problem should not happen again.
Another option you can try is to actually perform a hard reset on your device. This will remove all potential software bugs that might have occured on your device.
Please let me know if you would like the correct instructions to perform a hard reset.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11GBCW31ENA000879.
Sincerely,
Hanne
HTC"
It really isn't good enough for HTC to say "download an app" if it's to correct a fault in their product.
I'm wondering if this is enough of a fault that I can return the handset. It's a non-contract Desire Z. I would say this message loss was a fault, although whether the company I bought the phone off would say that is another matter.
origin_of_symmetry
Newbie
This has just happened for me too.... last time I deleted my own texts accidentally (oops!) but this morning all my texts were gone, but last night my phone was really low on battery so turned it off before bed. Turned it on this morning and more or less immediately it turned itself off again due to low battery. Plugged phone in and left it to charge, turned it on an hour or so later and all my texts were gone!
I had no idea it was such a big issue, nevertheless I've now installed SMSBackup+ just in case it happens again and set it to backup daily.
If this is such a big issue why aren't HTC communicating this to users - if people are aware this could happen, they may have taken preventative measures (such as installing backup apps) beforehand and not be in a position whereby their messages are missing!
I had no idea it was such a big issue, nevertheless I've now installed SMSBackup+ just in case it happens again and set it to backup daily.
If this is such a big issue why aren't HTC communicating this to users - if people are aware this could happen, they may have taken preventative measures (such as installing backup apps) beforehand and not be in a position whereby their messages are missing!
HTC finally replied when I tweeted them again, the other day, pointing to their Facebook page showing that it 2.3 would be available soon, but there's still no news on whether that'll fix the texts problem, and now the info is out, it's a case of installing a new ROM rather than doing a general update, and doing a factory reset! What the hell?!
HTC Desire Gingerbread update available, excludes US and comes with long list of caveats -- Engadget
Edit: Now I'm confused, as I've just done a check for updates on my phone and it's telling me that it CAN download 2.3 straight to my phone, without deleting any data, so why is this Engadget post stating the opposite?
Haven't tried the update yet, though.
HTC Desire Gingerbread update available, excludes US and comes with long list of caveats -- Engadget
Edit: Now I'm confused, as I've just done a check for updates on my phone and it's telling me that it CAN download 2.3 straight to my phone, without deleting any data, so why is this Engadget post stating the opposite?
Haven't tried the update yet, though.
This just happened to me - normal HTC Desire on Android 2.2.1 (no 2.3 update available).
The Desire doesn't support the HTC Sense web-sync either, so there's no way of auto-backing up. It also means it isn't a problem with that app.
I've read in other places that this happens when an individual contact hits 1,000+ SMS messages. I was about that for one contact, so I can believe this might be an influencing factor.
I've never seen anywhere to get your messages back, but one possible prevention is stop any single contact from crossing the 1,000 text limit.
Does this ring true with anyone else?
The Desire doesn't support the HTC Sense web-sync either, so there's no way of auto-backing up. It also means it isn't a problem with that app.
I've read in other places that this happens when an individual contact hits 1,000+ SMS messages. I was about that for one contact, so I can believe this might be an influencing factor.
I've never seen anywhere to get your messages back, but one possible prevention is stop any single contact from crossing the 1,000 text limit.
Does this ring true with anyone else?
sazzopardi
Lurker
I lost all my text messages twice since I bought my HTC Desire last March!!!! It happened to me again today! It is so annoying and frustrating. I have the 'delete old msgs' unchecked too! All text msgs were deleted and a few hours later i got 4 very old msgs again and that's it... Please I need help. I intend to sell my HTC if this occurs another time!
Raisinmeister
Lurker
The same thing has just happened to me so they obviously haven't fixed whatever bug is causing it.
I use GO SMS and when I received a message this afternoon I opened my text messages to find that I only had two in there! A few hours ago I had thousands! Luckily I have back-up pro, but I haven't updated for a while so I've still lost quite a lot. Really annoying......
I use GO SMS and when I received a message this afternoon I opened my text messages to find that I only had two in there! A few hours ago I had thousands! Luckily I have back-up pro, but I haven't updated for a while so I've still lost quite a lot. Really annoying......
SUroot
Extreme Android User
Well that's really not going to help things. You should look at setting thread limits in messaging apps. You could use sms backup+ to back your sms as sent / received to.a gmail label. Benefit is you can read and search your sms on any comp with internet access too
This just happened to me too, for the second time. Also, my HTC "forgets" the wireless hotspot settings all the time, but this is obviously not as much of an issue. SMS erase is one of those things that just shouldn't happen, and HTC failed to resolve the issue over a period of at least a year.
I found when I upgraded the firmware, the problem finally stopped happening. I still backup with MyBackupPro daily just in case.