My Orange experience

[lfcwiggo]

Hi all

Just thought I'd let you know about my experience with Orange Business Customer Services today.

Round about this time of the Month I'm charged with having to work out what moneys are due to be paid to our suppliers and so on.

With Orange being our mobile phone provider, I go online to check the amount we owe them. So imagine my horror when I saw the bill, for 4 phones, was

 

[landovr]

I also recieved a surprise bill the other day. My data limit is 1gb but it can flex to 5gb. So I was looking at my bill and I had an extra charge of $40.00 so I checked in the details and it said in a period of about 2hrs I had used 4gb!!!. I don't think my phone could download 4gb in 2hrs if I tried. And at the time the bill said I had used this amount I was at a park in the city for Canada day and there were a ton of people there. I remember trying to connect to the mobile data but I couldn't, I just figured it was because there were so many people in one spot which is maybe what caused this glitch in the system??? Long story short I called Telus and they credited the amount back to me.

 

[john_g]

I always hope that, when someone's had a problem that has been resolved in a quick, polite and effective way, that people remember to send their thanks. Given what they've been through, they might not feel like it, but it will mean a lot to those involved and motivate them to keep on providing a good service.

I recently had good reason to complain about someone at my local Post Office. Clearly my complaint got through because the person's attitude changed and they became far less rude and far more helpful. I went out of my way to send a follow-up email to thank everyone for resolving the issue and I asked them to pass on my thanks to the person who had been the focus of my complaint. Months down the line they are still being helpful and, I like to think, because people are responding to them in a happier and more positive way, they are finding that they can enjoy their work more.

 

[Xyro]

Just goes to show how much more data your computer is using up than your phone I guess.

I would recommend you use a data tracking app (such as 3G watchdog) which will warn/disconnect you if you go over/close to your limit. Even if you aren't tethering

 

[landovr]

My average usage for my home internet is about 25gb. And yes I was very polite about the extra charge on my bill and I thanked them very much for crediting the amount back.

 

[lfcwiggo]

I always hope that, when someone's had a problem that has been resolved in a quick, polite and effective way, that people remember to send their thanks. Given what they've been through, they might not feel like it, but it will mean a lot to those involved and motivate them to keep on providing a good service.

I recently had good reason to complain about someone at my local Post Office. Clearly my complaint got through because the person's attitude changed and they became far less rude and far more helpful. I went out of my way to send a follow-up email to thank everyone for resolving the issue and I asked them to pass on my thanks to the person who had been the focus of my complaint. Months down the line they are still being helpful and, I like to think, because people are responding to them in a happier and more positive way, they are finding that they can enjoy their work more.

Absolutely right.

On the follow up email I mentioned I was glad and very happy she resolved it for me. I even said I'd send her a bunch of flowers lol.

The outcome made me feel like I had won a small fortune on the lottery