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NATPC M703 Tablet reset HELP!!

Hi, I hope someone can help, sorry if this isn't in the right place...

My nephew has had a NATPC M703 tablet for christmas, and has got as far as setting a pattern access code, but can't remember what it is...
I've tried following the instructions I've read about using the volume & power button to reset, and selecting different options from a menu, but that doesn't work - it just turns it off, then you restart and it boots normally.
There doesn't seem to be a reset hole to stick a pin into...
something else refers to selecting an option to 'forgot password', but this doesn't have that option...
does anyone know how I actually reset the machine??
I've been trying to work this out for hours and hours now...
 

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