Hello all, I rooted my thunderbolt about 1 week after it came out and everything was working great. I hadn't even bothered to load any roms on it or overcloak it or really do anything that requires rooting. About 3 weeks after rooting the phone, It randomly froze after sending a text message and so I pulled the battery out and replaced it and the phone would not turn back on. The battery was almost dead when I pulled it so I figured it was just a dead battery. I went home, plugged it in to the charger and let it sit overnight. The next morning I unplugged it and attempted to turn it on but it nothing happened. Long story short I have tried a different battery, I have tried to hard reset ( power and volume down) and nothing will help. I am wondering if anyone has any ideas on anything I can do to either A. Get it working normally, B. Get it unrooted or hide the fact that it is rooted so I can get a warranty claim. I work for Verizon Wireless so I am a bit concerned that if I process it as warranty and they find a way to turn it on and know its rooted I could get screwed. Worst case scenerio I have to spend 99 bucks to do an insurance claim, but would like to avoid that if possible. Any help would be greatly appreciated. Thanx all
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Help Need Help, Phone is totally bricked!
- Thread starter McGuyver
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- htc thunderbolt
nkk
Android Expert
So I have a few questions:
Did the charge light come on?
When you say you tried a factory wipe, you mean you tried and absolutely no lights came on anywhere, right?
Was the phone hot at the end?
I want to say that you either have a brick (this would be odd, as bricks do not just happen...they come about by critical memory being flashed with a not perfect image) or you genuinely got a bad piece of silicon and some chip in your phone just died.
If this was clearly not due to rooting (i.e. recessed power button), I would say warranty it. But the facts are you knowingly voided your warranty and now something went wrong that may have been caused by that action. It sucks, but I would say be both ethical and safe and put in the insurance claim. I do not want to sound like I am on a high horse (I have warrantied rooted phones before, but for mechanical problems, not software or root-related things), but there is a point where you are cheating the system and not just circumventing it.
Anyway, good luck with your phone. Hope you get up and running soon somehow.
-Nkk
Did the charge light come on?
When you say you tried a factory wipe, you mean you tried and absolutely no lights came on anywhere, right?
Was the phone hot at the end?
I want to say that you either have a brick (this would be odd, as bricks do not just happen...they come about by critical memory being flashed with a not perfect image) or you genuinely got a bad piece of silicon and some chip in your phone just died.
If this was clearly not due to rooting (i.e. recessed power button), I would say warranty it. But the facts are you knowingly voided your warranty and now something went wrong that may have been caused by that action. It sucks, but I would say be both ethical and safe and put in the insurance claim. I do not want to sound like I am on a high horse (I have warrantied rooted phones before, but for mechanical problems, not software or root-related things), but there is a point where you are cheating the system and not just circumventing it.
Anyway, good luck with your phone. Hope you get up and running soon somehow.
-Nkk
jreed2560
Android Expert
If the phone won't power on I wouldn't worry about sending it in. Any attempts made to recover the phone would likely involve wiping and restoring the phone anyway . Weird it would lock up like that during a text. Either way I would call employee accounts andhave them send you another device.