They cover 2 options, but there's a third that I'll give. Here goes:
Mess up the pin 5 times and use the "forgot" button. Obviously, you can't get this to work (not uncommon), so moving on...
Download Screen Lock Bypass Pro ($4+). You can do this from the web interface, and it requires the Google account credentials of the phone owner (and money).
Boot into the recovery and factory reset. Just google "(your phone) reboot recovery" and go from there.
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