new double tap lock screen on phone app

[Norman Schoonebeek]

3 days ago my Galaxy S7 started launching and displaying a "double tap to unlock" screen when I start a phone call. I hadn't intentionally made any settings changes.

I found one suggestion that this is caused by a setting of the proximity feature and there are instructions how to go into the phone app settings menu and then turn on or off the proximity feature. (this feature prevents your face from pressing "buttons" while on a phone call)

my settings menu doesn't show any option for setting proximity function

carrier - Verizon
OS nougat 7.0

I can't find any settings feature to turn this option off

 

[Android_toulouse]

Hello, I have a Galaxy S7 SM-G930U and had the same issue. Both during incoming and outgoing phone calls my phone would display a padlock symbol and a message reading "Double tap to unlock." This would overlay the call information screen behind. When the message wass displayed, I was unable to hear a ring or voice on the call. The work around was to quickly double-tap and press speaker to allow the phone call to function. I had recently installed a new head phone jack inside the phone and had also received a software update. Trying new phone apps did solve the problem, so I suspected it was a hardware issue. I went through all of the steps necessary to remove the back cover, disassemble the phone and removed and reattached the battery connection. I had taken this step to replace the headphone jack. Somehow the battery connection must have been loose because reattaching the battery solved the 'double-tap' issue for me. Disassembling your phone is a process, be careful, or take your phone to a shop to check it.

 

[ocnbrze]

Hello, I have a Galaxy S7 SM-G930U and had the same issue. Both during incoming and outgoing phone calls my phone would display a padlock symbol and a message reading "Double tap to unlock." This would overlay the call information screen behind. When the message wass displayed, I was unable to hear a ring or voice on the call. The work around was to quickly double-tap and press speaker to allow the phone call to function. I had recently installed a new head phone jack inside the phone and had also received a software update. Trying new phone apps did solve the problem, so I suspected it was a hardware issue. I went through all of the steps necessary to remove the back cover, disassemble the phone and removed and reattached the battery connection. I had taken this step to replace the headphone jack. Somehow the battery connection must have been loose because reattaching the battery solved the 'double-tap' issue for me. Disassembling your phone is a process, be careful, or take your phone to a shop to check it.

......or just get a new phone....LOL