New phone - google issue

[MagkMary]

I got a new phone a week ago. It's a Samsung s23+.
I can't make any purchases through Google. It just keeps telling me I need to secure my account. I have gone through their instructions probably 50 times, and when I go to check, it says there's nothing wrong.
I even called a phone number in California, spent over an hour on hold just to talk to some guy who didn't know anything.
I would appreciate any help or suggestions.

 

[ocnbrze]

have you tried these steps?

https://guidebooks.google.com/android/getstarted/keepyourgoogleaccountsecure

 

[Windroid]

Have you tried reinstalling the oparsating system, that is, resetting the phone?

 

[ocnbrze]

Have you tried reinstalling the oparsating system, that is, resetting the phone?

before resetting, i would try by going to managing accounts in the phone settings, then google, then security as suggested by the article i linked. if that does not work, then yes i would recommend resetting the phone, but only as a last ditch effort.

 

[MagkMary]

have you tried these steps?

https://guidebooks.google.com/android/getstarted/keepyourgoogleaccountsecure

Yes

 

[MagkMary]

Have you tried reinstalling the oparsating system, that is, resetting the phone?

I've only had it two weeks. Should I really reinstall that?

 

[MagkMary]

have you tried these steps?

https://guidebooks.google.com/android/getstarted/keepyourgoogleaccountsecure

Yes Many times

 

[MagkMary]

I got a new phone a week ago. It's a Samsung s23+.
I can't make any purchases through Google. It just keeps telling me I need to secure my account. I have gone through their instructions probably 50 times, and when I go to check, it says there's nothing wrong.
I even called a phone number in California, spent over an hour on hold just to talk to some guy who didn't know anything.
I would appreciate any help or suggestions.

I have also checked my location, currency, and done all recommended security stuff.
I uninstalled and reinstalled google. All my apps are up to date.
It doesn't matter if I choose google pay or paypal, I still get the same message.

 

[ocnbrze]

Yes Many times

i would then try a factory reset. even though it is new, something could have gone wrong when it was updating. just make sure that you use smart switch to back everything up before you reset the phone.

 

[MagkMary]

i would then try a factory reset. even though it is new, something could have gone wrong when it was updating. just make sure that you use smart switch to back everything up before you reset the phone.

Thank you

 

[ocnbrze]

Thank you

keep us posted and let us know if that worked or not.

 

[MagkMary]

S

Thank you

Smartswitch won't let me back up to my laptop

 

[ocnbrze]

S

Smartswitch won't let me back up to my laptop

what do you mean? an error? nothing? can you explain more?

 

[MagkMary]

what do you mean? an error? nothing? can you explain more?

It says I can back up to a hard drive, or another Samsung phone. It wouldn't recognize my laptop as a drive.
I did backup my photos earlier, not using an app - just saved them to it.
I can try to get a pic tomorrow.
Is there any other app that would backup my phone stuff?
By the way, thank you for your help!

 

[ocnbrze]

you can use smart switch on your computer as well.

smart-switch

Samsung Care is here to help. Get started, find helpful content and resources, and do more with your Samsung products.

www.samsung.com

launch smart switch on your computer and just follow the directions. it will ask you to hook up your phone.

 

[MagkMary]

Unfortunately I don't have it on my laptop. I will go to the library Monday & download it there . Sorry, we don't have wifi here. Thank you

 

[ocnbrze]

Unfortunately I don't have it on my laptop. I will go to the library Monday & download it there . Sorry, we don't have wifi here. Thank you

no worries.....keep us posted

 

[MagkMary]

keep us posted and let us know if that worked or not.

OK that worked! Thank you guys!