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New phone - google issue

MagkMary

Newbie
Jul 7, 2015
13
5
I got a new phone a week ago. It's a Samsung s23+.
I can't make any purchases through Google. It just keeps telling me I need to secure my account. I have gone through their instructions probably 50 times, and when I go to check, it says there's nothing wrong.
I even called a phone number in California, spent over an hour on hold just to talk to some guy who didn't know anything.
I would appreciate any help or suggestions.
 

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Have you tried reinstalling the oparsating system, that is, resetting the phone?
before resetting, i would try by going to managing accounts in the phone settings, then google, then security as suggested by the article i linked. if that does not work, then yes i would recommend resetting the phone, but only as a last ditch effort.
 
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I got a new phone a week ago. It's a Samsung s23+.
I can't make any purchases through Google. It just keeps telling me I need to secure my account. I have gone through their instructions probably 50 times, and when I go to check, it says there's nothing wrong.
I even called a phone number in California, spent over an hour on hold just to talk to some guy who didn't know anything.
I would appreciate any help or suggestions.
I have also checked my location, currency, and done all recommended security stuff.
I uninstalled and reinstalled google. All my apps are up to date.
It doesn't matter if I choose google pay or paypal, I still get the same message.
 
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what do you mean? an error? nothing? can you explain more?
It says I can back up to a hard drive, or another Samsung phone. It wouldn't recognize my laptop as a drive.
I did backup my photos earlier, not using an app - just saved them to it.
I can try to get a pic tomorrow.
Is there any other app that would backup my phone stuff?
By the way, thank you for your help!
 
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