Help New SIM card, sign-in errors

[WxAxGxS]

So after having continuous data issues with my Vibrant I, at the recommendation of T-Mobile phone support, went in and got a new SIM card (they said the ones with a TM**** number on the contact side is known to resolve phone issues). After the swap I am no longer able to log into my primary account (a gmail FYD service) or facebook. It gives me the red rectangle with an exclamation in the top taskbar. It continues to tell me incorrect password.

I spent an hour in the store and another hour on the phone with tech support and they're both telling me I'll have to do a factory reset. Are there any alternatives?

Thanks!

 

[w_bovine]

So after having continuous data issues with my Vibrant I, at the recommendation of T-Mobile phone support, went in and got a new SIM card (they said the ones with a TM**** number on the contact side is known to resolve phone issues). After the swap I am no longer able to log into my primary account (a gmail FYD service) or facebook. It gives me the red rectangle with an exclamation in the top taskbar. It continues to tell me incorrect password.

I spent an hour in the store and another hour on the phone with tech support and they're both telling me I'll have to do a factory reset. Are there any alternatives?

Thanks!

I've never tried it so I can't be sure, but perhaps you can boot into recovery and clear the user data. Just a thought. Like I said, not something I've done.