New to Hero Please help.

[raiderfost]

I just got my hero through sprint. How do i know if i have the latest updates? Also when using contacts phone is very slow and nonresponsive, sometimes taking up to 30 seconds to dial numbers. Any ideas? Your help is appreciated.

 

[Kataclysmic]

First, do the updates.

Go to Menu > Settings > About phone > System updates


Running those will most likely cure your dialer lag problem. There is an OTA update that seems to fixed most peoples problems with the dialer lag.

 

[raiderfost]

Ive already done that with no change.

 

[Kataclysmic]

I wouldn't know what else to do besides calling Sprint then.

 

[LBPHeretic]

You can press Menu, then go into Settings, and then About Phone. The firmware version should say 2.1 if you just got a new Sprint HTC Hero. Let us know if it says Android 1.5. If it does we can direct you to the correct website to get the necessary files to perform the update to Android 2.1 or you can take it back to the Sprint store and have them do it for you.

The slow dialer probably means you ARE on Android 2.1 as that has been a general side effect for that firmware version. You should check for the OTA (Over The Air) update that is mentioned here: http://androidforums.com/sprint-htc-hero/91019-system-update-2-27-651-6-3-17mb-fota-available.html . Let us know if you need any further assistance.

 

[glen4cindy]

First, do the updates.

Go to Menu > Settings > About phone > System updates


Running those will most likely cure your dialer lag problem. There is an OTA update that seems to fixed most peoples problems with the dialer lag.

Didn't do a thing to fix my dialer lag, nor did it do anything to fix the lag that alot of other users lag that I have read about on here.

I think that even AFTER the update, ALOT of users are still experiencing significant lag with the dialer.

Just sayin.

 

[LBPHeretic]

If you press Menu, go to Settings, then go to About Phone, then go to System Update, and finally go to HTC Updates, you should find the OTA update mentioned in this thread: http://androidforums.com/sprint-htc-hero/91019-system-update-2-27-651-6-3-17mb-fota-available.html .

Many people have reported this update has solved the dial lag issue. Please, give it a try and report back.

 

[deedub]

Assuming you have Sprint 2.1 already on the phone, to get the OTA update you need to go to:

Go to Menu > Settings > About phone > System updates > HTC UPDATES

 

[raiderfost]

Running firmware 2.1 update1 and software 2.27.651.6 Slow issues are very annoying!