ok!, So hi!, the names Tyger(go with it), I live In Puerto Rico(lame and boring), Just bought the Samsung Gem a week ago, an in the first 12 hours i had problems hahaha, but im told all androids(well mostly all) come faulty from factory, a simple Reset an its all good(they made me wait 4 hours for something they could've told me in 2 minutes, i almost snapped and smacked him), the problem was Battery drain and Recharged, 4 hours of charging for 2 hours of use... but beside that little hicup, i love this little thing, it aint the brand new sexy slick one, but its decent enough for what i need, just one tiny flaw! ... i wanted a SOLID Keyboard 
but i love the Swipe
but i love the Swipe
I'm sorry to hear you started out with troubles but I'm glad they are behind you now. We have a sub forum here for your device. You should find lots of info and personal insight to your phone there. Best of luck and have fun. 